Savvy Shopper
Virginia,#2Consumer Comment
Wed, July 31, 2013
It makes sense to have an appointment to discuss a custom design piece. Sorry about your 2 hour drive, but contact the store(s) before you make that long journey. Based on my experience with various jewelry stores, I've always had to make an appointment unless I intend to purchase/view an already made piece in the showroom. I've been lucky a few times though and was able to get that special attention when the stores weren't busy. Sounds like you were there during a rush holiday period or something. For a custom design, you WILL want that private and uninterrupted time with the designer.
I can't comment on the rudeness though. Most places in the DC area are staffed with rude people. Fast food, banks, grocery stores, department stores, car dealerships... all rude. At least the sales woman apologized - which is a rarity in this area.
Good luck with your custom piece.