- Report: #315224
Complaint Review: Quicken Loans - Internet
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Author Confirmed
Why?
Quicken Loans
www.quickenloans.com Internet, U.S.A.
Phone:
800-226-6308
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Quicken Loans - Rock Financial Interest Rate Bait & Switch - Good Faith turns to Bad Faith Internet
I wanted to refinance my home and through good timing and negotiation I was able to get a very good interest rate through Quicken Loans, or so I thought! I gave them $300 to lock the interest rate (and supposedly to pay for the home appraisal) and they were supposed to proceed to process the loan. Appearantly, they only locked the rate for 30 days, which I am told in today's underwriting situation is not enough time to close a loan, so when the loan wasn't done in 30 days, they told me they could not give me the original interest rate. They never bothered to tell me that they had raised the rate on the loan proposal by 3/4 of a percent. This equates to a huge amount of money on a mortgate!
They offered me cash to go ahead and take the higher interest rate and got quite perturbed with me when I told them to stick it! Bottom line, I am out $300 which was a good faith deposit and Quicken Loans won't make good on the interest rate that they promised me! Stay Away from Quicken Loans, also known as Rock Financial!
Kenneth
Ashland, Ohio
U.S.A.
They offered me cash to go ahead and take the higher interest rate and got quite perturbed with me when I told them to stick it! Bottom line, I am out $300 which was a good faith deposit and Quicken Loans won't make good on the interest rate that they promised me! Stay Away from Quicken Loans, also known as Rock Financial!
Kenneth
Ashland, Ohio
U.S.A.
1 Updates & Rebuttals
Kurt
Apollo Beach,Florida,
U.S.A.
Quicken Loans/Rock Financial Fraud, Predatory Lending, Bait and Switch Stay Away!!!
#2Consumer Suggestion
Mon, March 17, 2008
Stay away from Quicken/Rock Financial they will steal your money!!! Quicken Loans how to avoid problems and get you money back!!! What to do when you have problems with Quicken Loans!! Please follow these steps to resolve problems at Quicken Loans: 1. Contact the Banking department of your state where they have licence to operate 2. Report them with the better business bureau at bbb.org 3. Send a letter to their CEO and avoid the Directors and Bankers. Go above their heads right to Client relations or the CEO and tell them you were lied to 4. Threaten to take them to a small claims court. 5. Contact your state attorney generals office and file a complaint, just google 'attorney general state of michigan' and you can complete the complaint on line. 6. Call your credit card company and dipute the charge. 7. Demand them to listen to the call clip -- ALL CALLS are recorded 8. Contact the Banking department of your state where they have licence to operate: Detroit Alliance for Fair Banking 76 Lothrop Detroit, MI 48202 (313) 871-9050 9. I would personally email Tom Walsh from the local Detroit paper. 10. Complain to local tv stations and consumer protection agencies for the state and county. 11. Contact Teresa Drexler at NKA at 612.256.3268. They are in the beginning stages of a class action law suit against Quicken Loans about this very thing, bait and switching loans, not disclosing fees etc. If the APR that they quoted you is more than 1/8th off - they HAVE to get you all new paperwork. They are excited to hear from you. 12. Demand to see the invoice from the appraiser and demand the difference back. And do NOT pay for any QLSS or any other junk fee. Screw it, call the appraiser direct and ask for a copy of the invoice. 13. Tell your friends and family not to do business with them. 14. All of this will not cost you a penny and in most cases you will get your money fully refunded. 15. Predatory Lending HOT Line - 1-800-SOLVE88 for the state of Michigan. Also file a complaint with the FTC http://www.ftc.gov/ Make sure you complain with this Government Agency and they will investigate Quicken Loans as the database grows with complaints. Other Contacts to complain to about Quicken Loans!!! FBI Contacts: Search the website Neil Power, Chief of the FBI economic crimes unit Bill Carter, an FBI spokesman Kenneth Kaiser, FBI assistant director for the Criminal Investigative Division The Securities and Exchange Commission More places to file a complaint about Quicken Loans Office of the Comptroller of the Currency http://www.occ.treas.gov Customer Assistance Group 1301 McKinney Street Suite 3450 Houston, TX 77010 FAX: 713-336-4301 Federal Reserve Board www.federalreserve.gov Board of Governors of the Federal Reserve System Division of Consumer and Community Affairs 20th and C Streets, NW, Stop 801 Washington, DC 20551 (202) 452-3693 Americans for Fairness in Lending http://www.affil.org/get_active/complaint.php?gclid=CJ3E6aaR5ZECFQGysgodxFRRew Thank you
