Sherry
Rigby,#2UPDATE EX-employee responds
Fri, November 22, 2002
Curt, give a call back to Qwest and request that they either put you in contact with, or that they have someone call you back from, their Support Team or Group. This is a group of individuals that handle your type of problem. They are able to access accounts back as far as several years and should be able to locate any notations on the account as well. Each time you make a call into Qwest, the representative should (is required to) access your account. Once into the account the computer system makes it impossible to leave the account unless some type of notation is left on the account. If you have reached a reputable representative (they aren't ALL reputable) they should note what was discussed on the phone call, what they were going to do about the problem, the date of the call....etc. If these old calls were tied in with another telephone number, make sure you have that available. The Support Team members have some managerial capabilities and should be able to take care of this problem for you. Be persistent, be patient....and good luck