Rick Drazner
Arlington Heights,#2REBUTTAL Individual responds
Tue, November 27, 2012
I am responding to a complaint, purportedly made by my clients, Paul and Cynthia McCain. First, I discussed the complaint with Mr. McCain and he denies that he or his wife ever wrote these complaints. He said the complaints were made in their name by a mutal acquaintance who was misinformed. Mr. McCain is very upset with this person for making this false report, and also for other issues that Mr. McCain had with this individual and may take action against her.
I represented the McCains for a water loss to their property in Chicago. The loss was in May 2011. We settled the claim with the McCain's insurance company and increased the insurance company's original offer by 139%, from $16,089 to $38,415.
Settlement checks were issued by the insurance company in August 2011. The checks had to be endorsed and sent with required documentation to the McCain's mortgage company. Since Mr. McCain lived in Tulsa this took some time to get the necessary paperwork completed. Mr. McCain was also ill during this period, which addied to the delay. My name was a loss payee on the checks, but I could not do anything with the funds without getting Mr. McCain's endorsement and that of his mortgage company. The funds were ultimately sent to Mr. McCain by his mortgage company in February 2012. Mr. McCain engaged a contactor who completed all the necessary repairs to his property, which is now being rented again.
Mr. McCain was very satisfied with our role as his Public Adjuster and the insurance settlement we successfully obtained for him. Mr. McCain will be ahppy to confirm his satisfaction and has offered to be a reference to other clients in need of our services.
I have been working as a Public Adjuster for about 27 years and pride myself of my excellent reputation in the industry. I am also an Illinois Attorney and engage in the general practice of law.
I maintain a Public Adjuster's license in Illinois, Indiana, Michigan and Florida.
Sincerely,
Rick Drazner, President,
R. J. Drazner & Associates