Anonymous
Burlington,#2Consumer Comment
Wed, June 18, 2008
The same thing happened to me with our local RAC, they left about 50 door tags that said Sorry we missed you on my front door at one time, and then one time I was on my way home from picking my kids up and passed their truck on a busy road next to my house and they did this U-turn to follow me so I took them on a wild goose chase , they finally turned around. So it sounds like common practice with this company, I would never go there again, I have had much more pleasant experiences with other rental companies.
Robb
Mansfield,#3UPDATE Employee
Wed, June 18, 2008
any other person that works for the company will tell you the same thing. if your account goes over 7 days, it's automatically flagged for return. it's policy. you signed a contract. you could be the best customer in the world. but if you don't maintain contact with them then they have no choice but to pursue getting the tv back. Now, i don't agree with the methods taken, but you WERE 14 days past due. and in the eyes of a store that is trying to hit number after number after number, you're in the wrong. did you call the store? explain why you were late? anything?