Complaint Review: Radiant Revive -

On March 20. 2018, I replied to a trial offer for some wrinkle cream. They also offered another product at a trial offer. They stated that the trial offer begins the day you place the order not the date you receive the items. They also claim that you must CALL to cancel the subscription so you are not charged the full price. So on March 26th, I sent an email because according to their terms and conditions, I can either email or call to cancel.

From their terms and conditions:

If for any reason you do not find that the product is right for you, you may call our Customer Service center at 1-855-633-0203 to process a written cancellation, or simply send an email with the written subject heading "Cancellation", to [email protected]. If you cancel your Subscription before the last day of the trial use period, you will receive an RMA # by email to return the product within 30 days from the date the was RMA issued. If we receive the product within 30 days, we will not charge the full price for the product. Your 14-day trial use period begins from the order date.

The email I sent on 3/26/18:

Re: Shipment Notification #4146322 Yahoo/Sent

•   Radiant Revive Shipping Confirmation Order Number: 414632... Mar 21 at 6:08 PM  
•   Gwendolyn Broussard <[email protected]> To:Radiant Revive   Mar 26 at 12:39 PM     I received my trial items but I do not wish to continue to receive anymore products. How do I cancel any future shipments?     Hide original message On Wednesday, March 21, 2018, 6:08:29 PM CDT, Radiant Revive <[email protected]> wrote:    
  
    Shipping Confirmation   Order Number: 414632 Ordered on 03/20/2018 12:16pm   Dear Gwendolyn Broussard,

  We are pleased to inform you that one or more of your items has shipped. Please see the details of the shipment below.
  
   

  Ship to Gwendolyn Broussard
  
  (((REDACTED)))
  
  Beaumont, TX
  
  77703
  
  United States Carrier Name First Class Mail Tracking Number 9374869903502708984195   Bill to Gwendolyn Broussard
  
  (((REDACTED)))
  
  Beaumont, TX 77703
  
  United States Items in Your Shipment     Repair & Release Cream      

   Nowhere on the email that they sent was a phone number to call to cancel the subscription so I sent this email to [email protected]. I didn't get a response. So upon finding your page, I found someone else they had done this to who provided the customer service phone number. I spoke to a very rude customer service agent and asked to speak to a supervisor. She said she was now processing the cancellation and would transfer me to someone. She hung up on me. I called back and was answered by someone who identified herself as a supervisor and told me the only way to cancel would have been to call by April 3rd. Well I told her I sent an email and was told I had to call and that I would not be refunded the almost $90 that they debited from my bank on yesterday! I advised them that I would be disputing these charges and have all the information that I provided to them as well as printouts of the website where there is no contact information provided other than a form to fill out and wait for someone to reply to which has never happened. All I wanted was my money returned because I did attempt to cancel prior to the end of the trial period.