- Report: #601442
Complaint Review: Radio Shack - Knoxville Tennessee
Reported By:
Slambob -
Knoxville, Tennessee, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Radio Shack
10968 Parkside Road Knoxville, 37934 Tennessee, United States of America
Phone:
865-966-7223
Web:
Categories:
Business Rating:
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Radio Shack Charged REstocking Fee for selling me the wrong product Knoxville, Tennessee
Radio Shack did not have the product my son went in to purchase and they told him that another product was even better. The one thing it HAD to have was bluetooth and the employee ensured him that it definetly had it. He asked three times to be absolutely sure.
Of coure, it didn't. And that was obvious because it didn't say it had bluetooth on the features listed on the outside of the box. I went back to the store with my son to get the right product or get a refund and they told us "no problem, we have the product you want at other stores. You just need to drive to them to pick it up."
Since we'd already gone to their store and bought it, unpacked and installed it, realized it didn't have bluetooth, repacked it and finally, returned to their store, I was unwilling to drive another 20 miles round-trip to fix their mistake. I said I wanted my money back. I was told that I would get it.
Then he puts the receipt in front of me without mentioning that they're charging me 15% for restocking. And not just of the product cost, but 15% of the warranty cost, which I can't imagine how they would restock. I suppose he hoped I wouldn't notice.
I said to get someone on the phone. But his co-worker said the District Manager was on vacation. Convenient. They're sucking a big fee out of the customer because they screwed up and, well, there's nothing at all that can be done.
What a ripoff. DO NOT BUY ANYTHING FROM RADIO SHACK UNDER ANY CIRCUMSTANCES. They don't know what they're talking about and they'll make you pay for their mistakes.
1 Updates & Rebuttals
RadioShack Employee 62
don''t need,Minnesota,
United States of America
Apologies for you issues.
#2UPDATE Employee
Wed, October 20, 2010
Hello Friend,
This seems to be a very unfortunate issue, yes it seemed convenient that the District Manager was on vacation, however i assure you that the District Manager most likely was on vacation at the time, but at least one of the cash registers there should of been a number to contact the District Manager.
This number usally will bring you to 1 of 2 places. 1.) The District Manager's Cell Phone, or 2.) The District Office, where you would of been able to speak to the District Administrator, who would have been more then happy to help you get the situation fixed.
however this should of not been a issue the store manager is unable to help you out on, first off if another store has it, the current store you are at would have been able to have it sent to their store, a easy fix around the restocking fee is that you would of exchanged it, and in doing so, this would of voided the restocking fee totally because of that.
I do apologize for the issues you had, the employee you dealt with was not very informative about the situation, and if you dealt with the manager at the time, it seems you may of gotten a manager who was not willing to go the extra mile for you, the customer.
My suggestion is to go back to the radio shack when you are in the area, and get the number or business card for the District Manager and contact him immediately.
As a quick defensive for the original Employee who your son dealt with to begin with, just imagine how much information radio shack employees have to learn, think of how many products are in a radio shack store, from cell phones, radios, tv, laptop, there are many things you have to learn as a employee at radio shack, and its not always easy to keep up with all the information, from policies to cell phone plans to specs of each product.
however I do agree with you, the employee that your son dealt with may have thought there was indeed bluetooth on the product, when really there wasn't, this was indeed a mistake by the employee, and this should of been fixed by radioshack without you having to pay a dime. he represents radio shack, I dislike when another employee makes radio shack look bad, when as a employee at radio shack, my goal is to give as great of service as I can.
-- Your Friendly The Shack Sales Associate.
