- Report: #190164
Complaint Review: RadioActiveDeal - USA Photo Nation - New York New York
-
Author Confirmed
Why?
RadioActiveDeal - USA Photo Nation
164-15 Jamaica Ave New York, New York, U.S.A.
Phone:
800-872-3143
Web:
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RadioActiveDeal - USA Photo Nation ripoff New York New York
*Author of original report: updated 05/07/2006
*Author of original report: updated 05/07/2006
*Author of original report: updated 05/07/2006
*Consumer Suggestion: Contact the NY State Atty General
*Consumer Suggestion: Contact the NY State Atty General
*Consumer Suggestion: Contact the NY State Atty General
*Consumer Suggestion: Contact the NY State Atty General
*Author of original report: 05/08/2006 14:00 pm
*Author of original report: Cancelled and retruned items!
*Author of original report: updated 05/29/2006
I have purchased a Canon Rebel XT camera from the USAPhonation.com (http://www.usaphotonation.com/) in April 27th of this year through the phone, and I just got the Camera on May 4th. Actually, I check the internet and googled the Rebel XT. I found that the USAphotonation have relatively lower price and better review on their service. However, I had different experiences with other consumers. The person that picked up my call is Jamie and his extension is 238.
I am not happy with this store, because of:
1. They promised me that they will ship the merchandise/camera through the UPS over night. However they shipped the camera through the ground transportation. It is not big deal for me to have the camera sooner or later, but what is the matter is they do NOT follow what they promised to their customers!!
2. The Canon Rebel XT has $100.00 rebate from Canon Corp with A: a copy of Receipt/invoice; B: Copy of Warranty Card and C: Original UPC code (http://consumer.usa.canon.com/app/pdf/Promotions/CIWC_040106_ClaimForm.pdf). However, when I opened the package box, I can NOT find the original Warranty Card in the package, and the USAphotonation hold the Warranty card for their own purpose!
3. I called their customer services this morning (May 5th) to ask the Warranty Card, they send me to an extension that nobody picks up the phone what so ever!! They tried to avoid this issue for somehow!!
4. The price in the USAphotonation is not as less as other local stores, after I checked the local camera store. And the staffs in the USAphotonation always push you to buy more and more things through the phone, which in not necessary accessories. I wonder what the % of return customers the store has.
5. They even push me to by extended warranty, I asked them it is the Canon warranty, and they told it is. But after I opened my box, it is third party warranty! How I can trust this company!!
Anyway, that was my experience with USAphotonation on the internet. I decided that I will call my credit card company to stop paying them or to get my money back until they solve the issue, or I will return the Camera back to USAphotonation. I will post this information on the internet today.
Geoffrey
San Diego, California
U.S.A.
I am not happy with this store, because of:
1. They promised me that they will ship the merchandise/camera through the UPS over night. However they shipped the camera through the ground transportation. It is not big deal for me to have the camera sooner or later, but what is the matter is they do NOT follow what they promised to their customers!!
2. The Canon Rebel XT has $100.00 rebate from Canon Corp with A: a copy of Receipt/invoice; B: Copy of Warranty Card and C: Original UPC code (http://consumer.usa.canon.com/app/pdf/Promotions/CIWC_040106_ClaimForm.pdf). However, when I opened the package box, I can NOT find the original Warranty Card in the package, and the USAphotonation hold the Warranty card for their own purpose!
3. I called their customer services this morning (May 5th) to ask the Warranty Card, they send me to an extension that nobody picks up the phone what so ever!! They tried to avoid this issue for somehow!!
4. The price in the USAphotonation is not as less as other local stores, after I checked the local camera store. And the staffs in the USAphotonation always push you to buy more and more things through the phone, which in not necessary accessories. I wonder what the % of return customers the store has.
5. They even push me to by extended warranty, I asked them it is the Canon warranty, and they told it is. But after I opened my box, it is third party warranty! How I can trust this company!!
Anyway, that was my experience with USAphotonation on the internet. I decided that I will call my credit card company to stop paying them or to get my money back until they solve the issue, or I will return the Camera back to USAphotonation. I will post this information on the internet today.
Geoffrey
San Diego, California
U.S.A.
10 Updates & Rebuttals
Geoffrey
San Diego,California,
U.S.A.
updated 05/29/2006
#2Author of original report
Tue, May 30, 2006
Maybe I am sooooooooo lucky, they did refund my $$$ back after I made many calls and my bank involved. But I do NOT know why they only refund me $781.97 of the $1059.96? Any suggestions? 05/29/06
Geoffrey
San Diego,California,
U.S.A.
Cancelled and retruned items!
#3Author of original report
Thu, May 11, 2006
To: [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] Cc: XXXXXXXX Sent: Wednesday, May 10, 2006 2:35 PM Subject: RE: I don't think I made my clear statements for you guys -USA PHOTO Nation 1. I already send the camera back to you, signed by for S. IFergan. 2. Please don't send anything back to me, I do NOT want to exchange and items with you guys, because I already canceled the order with USA PHoto Nation, my order no is: 75980-P. 3. Rest of items that you shipped based on the order are on the way to USA Photo Nation by Fedex. 4. My company already disputed/stopped the payment for the purchase of the items. 5. If I have some difficulty for this manner, I or my company will look for a legal justice in future against any illegal issues. I am really tired to deal with USA Photo Nation. I think i made this clearer this time. A customer To: [email protected] ; [email protected] ; [email protected] ; [email protected] ; [email protected] CC: XXXXXXXXX Sent: Wednesday, May 10, 2006 1:30 PM Subject: RE: Oh, By the way, Michelle This morning, I called the USA Photo Nation at 7:00am my time. and I got a very bad attitude response from the USA Photo. He put me on waiting and hang up with me several times. He does not want to talk to me regarding the exchange. SO YOU CAN KEEP THE CAMERA NOW, which you already received. DO NOT SEND ANY ITEM TO ME ANYMORE, PLEASE!!!!!!! THE REST OF ITEMS ALREADY ON THE WAY BACK TO THE USA PHOTO NATION THROUGH THE FEDEX. I already went to my bank-wells fargo-to dispute/stop the payment. my order no: 75980-p I am tired to deal with USA PHOTO NATION. If I can NOT get my money back, I or my company will look for a justice in legal in this manner. http://www.oag.state.ny.us/online_forms/complaint_misc.jsp Thanks.
Geoffrey
San Diego,California,
U.S.A.
05/08/2006 14:00 pm
#4Author of original report
Mon, May 08, 2006
I called the USA Photo Nation again this morning and Canon USA. First the USA Photo refer me to call canon for the Manufacture Limited Warranty Card, and the salelady in Canon told me that they will never forget to put the card into the box, and the Canon will not give me a new one. and She also claimed that many people in the world already complained against those "bait and switch" for the same store. After that I called the USA Photo and ask for return, they agreed that the camera "maybe" a refurbished one. they asked me send just the camera back for exchange. I agreed and I have send the one back by fedex at 12;00pm today. I will see what happened...... Yep, thanks for your seggestion, I already filed the compalin to that website on NY attoney in General. I am in Rancho Bernardo, thanks again. I really hate those kind person, why nobody take action against them.
P
Oceanside,California,
U.S.A.
Contact the NY State Atty General
#5Consumer Suggestion
Mon, May 08, 2006
I filed a complaint with the NY Attorney General. I suggest you do the same. http://www.oag.state.ny.us/online_forms/complaint_misc.jsp I am also going to file a complaint here.
P
Oceanside,California,
U.S.A.
Contact the NY State Atty General
#6Consumer Suggestion
Mon, May 08, 2006
I filed a complaint with the NY Attorney General. I suggest you do the same. http://www.oag.state.ny.us/online_forms/complaint_misc.jsp I am also going to file a complaint here.
P
Oceanside,California,
U.S.A.
Contact the NY State Atty General
#7Consumer Suggestion
Mon, May 08, 2006
I filed a complaint with the NY Attorney General. I suggest you do the same. http://www.oag.state.ny.us/online_forms/complaint_misc.jsp I am also going to file a complaint here.
P
Oceanside,California,
U.S.A.
Contact the NY State Atty General
#8Consumer Suggestion
Mon, May 08, 2006
I filed a complaint with the NY Attorney General. I suggest you do the same. http://www.oag.state.ny.us/online_forms/complaint_misc.jsp I am also going to file a complaint here.
Geoffrey
San Diego,California,
U.S.A.
updated 05/07/2006
#9Author of original report
Mon, May 08, 2006
I think I was screwed by the USA photonation. Because I already opened the box. Now I realize that the box already had been opened before I opened the box. The Camera was refurbished. I called the store, no body pick up the phone on the other hand. I do NOT think the store will allow me return the camera anyway. So my 1050.0 dollars was wasted. I was misled by everyprice and shocartusa.com at beginning shopping the camera. Because the online search guide me there. After contact to Canon USA, I found that the USAphoto Nation is not an authorized store. Well, I wonder why no body take those guys to a court. I like to donate some $$$$ for the law suit on the "bait and switch". Any sugesstions? 05/06/2006
Geoffrey
San Diego,California,
U.S.A.
updated 05/07/2006
#10Author of original report
Mon, May 08, 2006
I think I was screwed by the USA photonation. Because I already opened the box. Now I realize that the box already had been opened before I opened the box. The Camera was refurbished. I called the store, no body pick up the phone on the other hand. I do NOT think the store will allow me return the camera anyway. So my 1050.0 dollars was wasted. I was misled by everyprice and shocartusa.com at beginning shopping the camera. Because the online search guide me there. After contact to Canon USA, I found that the USAphoto Nation is not an authorized store. Well, I wonder why no body take those guys to a court. I like to donate some $$$$ for the law suit on the "bait and switch". Any sugesstions? 05/06/2006
Geoffrey
San Diego,California,
U.S.A.
updated 05/07/2006
#11Author of original report
Mon, May 08, 2006
I think I was screwed by the USA photonation. Because I already opened the box. Now I realize that the box already had been opened before I opened the box. The Camera was refurbished. I called the store, no body pick up the phone on the other hand. I do NOT think the store will allow me return the camera anyway. So my 1050.0 dollars was wasted. I was misled by everyprice and shocartusa.com at beginning shopping the camera. Because the online search guide me there. After contact to Canon USA, I found that the USAphoto Nation is not an authorized store. Well, I wonder why no body take those guys to a court. I like to donate some $$$$ for the law suit on the "bait and switch". Any sugesstions? 05/06/2006
