From the beginning there are hidden costs they don't tell you about while selling. It's impossible to get a hold of anyone from the office. I've been trying for a month now and no one has returned my calls. I called the 1-800 number for a different reason and also mentioned my trouble with the office and she said she would tell the office to give me a call. That was over a week ago. Still no call not even from the manager I called on his cell. Unfulfilled promises of a check for $350, and 12,000 soap points. Now hot water heater is leaking from the pressure.