- Report: #318179
Complaint Review: Raku Restraunt In Bethesda Maryland - Bethesda Maryland
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Raku Restraunt In Bethesda Maryland
7240 Woodmont Avenue Bethesda, 20814 Maryland, U.S.A.
Phone:
301-718-8680
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Raku Restraunt In Bethesda, Maryland Parties of Two, Don't Go to Raku, Because Raku Won't Seat You! Bethesda Maryland
It seems that after its review in the Washington Post, Raku, the Asian-fusion restaurant on Woodmont Avenue in Bethesda, Maryland, has gotten a little too big for their britches. My husband and I walked in for lunch on Saturday March 15, 2008 and simply said "Two please." The place was crowded with a few glaring exceptions. There were 3 roomy booths sitting wide open. They said we would have to wait for an table to open. We pointed to the 3 spacious, unoccupied booths and said that we would like to sit in one of them, especially since they were the only tables open, with the exception of 2 crammed spaces at a bar, so tight that there was not room for knees and elbows, let alone food. And it seemed the wait could be long. They said that those booths were for parties of 4 customers -- exclusively.
We explained that we too were customers and there was not 1, even 2, but 3 of those spacious booths available. The waiter said that he would not seat us. Astonished, we asked to speak to the manager on duty, thinking that surely 2 paying customers in the booth were worth 4 who had not yet arrived. Not to mention the fact that you never turn away a good customer (or two in this case). Aparently that's not how they think. "Policy, it's our policy." said the manager. AND THEY TURNED US AWAY! As frequent diners-out, I assured Mr. Manager that we would not return and we would spread the word that Raku was so breathtakingly arrogant that they could afford to turn away parties of 2 customers in anticipation of parties of 4. If you don't like their "policy" give them a call and tell them that you would be having lunch/dinner there, but you heard that "Parties of two, don't go to Raku, since Raku won't seat you."
Customerisalwaysright
Bethesda, Maryland
U.S.A.
We explained that we too were customers and there was not 1, even 2, but 3 of those spacious booths available. The waiter said that he would not seat us. Astonished, we asked to speak to the manager on duty, thinking that surely 2 paying customers in the booth were worth 4 who had not yet arrived. Not to mention the fact that you never turn away a good customer (or two in this case). Aparently that's not how they think. "Policy, it's our policy." said the manager. AND THEY TURNED US AWAY! As frequent diners-out, I assured Mr. Manager that we would not return and we would spread the word that Raku was so breathtakingly arrogant that they could afford to turn away parties of 2 customers in anticipation of parties of 4. If you don't like their "policy" give them a call and tell them that you would be having lunch/dinner there, but you heard that "Parties of two, don't go to Raku, since Raku won't seat you."
Customerisalwaysright
Bethesda, Maryland
U.S.A.
