- Report: #285299
Complaint Review: Ramada Plaza Resort - Nationwide
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Author Confirmed
Why?
Ramada Plaza Resort
2419 East Commercial Blvd #100 Nationwide, U.S.A.
Phone:
800-203-9783
Web:
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Ramada Plaza Resort Ramada Plaza resort, refuses to cancel and very difficult to deal with Fort Lauderdale Florida
I was recently conned by the horrid company, and have been trying to cancel and get a full refund from this company. But this task is a hard one. Im glad to have found this website. I've already have a complaint going to the DOACS, my credit Card company, and have tried many times calling this company.
I've tried to state to them about the Florida Statues 559.993 and reply with that I'm not coverred under that since Im Canadian which I find is a load of BS. What they would only tell me is that once i recieve the package is that under the terms and Conditions that I have 10 days to return it. Now I made sure to record the person over the telephone to repeat this and that my package is covered under this. I dont think they'll will fufill this part, but I will be prepared, as I'll take photos of the package, read the terms and Conditions and will return it that same day. As well I will make sure that it must be signed for, and that I get confirmation of this on paper.
Hopefully someone could give me some help with getting my money back. Finally maybe someone may know how the Florida Statutes act works and how its applied in this situation.
Shayn
Winnipeg, Manitoba
Canada
I've tried to state to them about the Florida Statues 559.993 and reply with that I'm not coverred under that since Im Canadian which I find is a load of BS. What they would only tell me is that once i recieve the package is that under the terms and Conditions that I have 10 days to return it. Now I made sure to record the person over the telephone to repeat this and that my package is covered under this. I dont think they'll will fufill this part, but I will be prepared, as I'll take photos of the package, read the terms and Conditions and will return it that same day. As well I will make sure that it must be signed for, and that I get confirmation of this on paper.
Hopefully someone could give me some help with getting my money back. Finally maybe someone may know how the Florida Statutes act works and how its applied in this situation.
Shayn
Winnipeg, Manitoba
Canada
2 Updates & Rebuttals
Disgruntled Employee
Brampton,Ontario,
Canada
For Canadians that Encounter This Company
#2UPDATE Employee
Wed, November 28, 2007
I just want to start this off by apologizing for the work that I do. I am looking every single day for a new job. I had no idea going into this that it is what it is. They don't tell you that. Believe me, they tell us what they tell you. It's an UNBELIEVABLE deal. You don't have to sell a d**n thing because it sells itself. It is a ridiculous value. It's Ramada. It's a name you can trust. I could go on for hours, but I won't. I do have a few quick things to point out: 1) The majority of the people that work there have no clue. Seriously. They honestly believe what they're telling you. I realize it's hard, but please be nice to them. These are not con artists. These are people who dearly need the job they are working. They are given an hour of training every single day, talking them out of any rational thought they might have had regarding the craziness of this offer or the way we go about doing it. 2) Don't just hang up, especially if you're just picking up the phone and hanging up. We are not allowed to remove you from the pile unless the person who TOOK THE SURVEY (not the spouse) specifies that he/she is not interested. Even if all you do is say, "NOT INTERESTED," you have to do SOMETHING or you'll keep getting the calls. 3) The Consumer Act provides you with something called a, "Cooling Off Period." Basically, this means you have 10 days after the date you purchased something over the phone to evaluate if it's something you actually want it. They MUST give you a refund in those 10 days. Be aware of this and mention it when you ask for you refund. 4) Also mention Rip-Off Report. That does work. 5) If they are unable to provide you with a copy of the "voice recorded receipt" they talk about so much, make a very big deal about that. They can get in a LOT of legal trouble. 6) Don't believe for a second that Ramada is unaware of what's going on. They are perfectly aware of it. It's a franchise operation. They have given this company full authorization to use their name. The Ramada in Orlando is billed as the 1000th Ramada hotel built. They may claim they know nothing about it, but they do and they don't care. There is no suit against RPR to remove Ramda's name. That's a rumor. Either way, people will still continue using Ramada hotels and Teleglobe is putting money in the pockets of the parent company.
Shayn
Winnipeg,Manitoba,
Canada
Recieved my refund from Ramada
#3Author of original report
Fri, November 23, 2007
So after having a difficult time dealing with these folk over the phone, I went and completed the complaint form on the Dept of Agriculture and Consumer Services of Florida website. I made sure to state which sections of the Florida Statutes in Chapiter 559. I believe this is what got my remaining refund, as 4 days later it showed up on my credit Card. I will be following up with ensuring my account is cancled, all my data is deleted and ensuring they cant tak money out of my credit card later on.
