- Report: #156182
Complaint Review: Ramada Plaza Resorts - Fort Lauderdale Florida
-
Author Confirmed
Why?
Ramada Plaza Resorts
2419 E. Commercial Blvd Suite 100 Fort Lauderdale, 33308 Florida, U.S.A.
Phone:
800-203-9783
Web:
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Ramada Plaza Resorts ripoff Fort Lauderdale Florida *EDitor's Suggestions on how to get your money back into your bank account!
I too bought into the "Ramada" scam! After 3 hours of saying no on the phone - I ended up giving my CC# out for the down payment of $498. I thought I got a great deal - they kept adding more and more to the package.
I purchased the pkg in March of 2004 with a 3yr extention. After one year, I received a phone call from one of the customer service people. We spent 2.5 hrs going through all the details of my reservations - I didn't make them sooner because the paperwork said you had to give 3 possible dates. The CSR assured me that he could do my reservation right over the phone today so that I would lock into the dates I needed. I then found out that only 4 people can fit into the cabin on the cruise - we have 3 children!
I had to pay an additional $410 to get another cabin and was pursuaded into upgrading to ocean-view cabins. All in all my pkg ended up costing $1793.
I looked on the internet to research the hotel we would be staying at - only to find out that it is not a "resort" or even anywhere near the beach! I stumbled across this sight and was absolutely stunned. I immediately call RPR and told them I wanted to cancel my whole vacation. Of course I was passed to 3 different CSRs and finally after 1/2 hr I was told that I would have to call back M-F / 9-3 to talk to my original rep. (I thought he didn't work there - every time I called and asked for him I got so other inadequate rep) My next call was to American Express to dispute the charges - they immediately reversed the charges. I am still out my original deposit of $498 which I am going to try some of the suggestions on this site to get back, but I am so greatful that I didn't go all the way to Florida to find out about this. Thank you so much to everyone who brought this to my attention.
Connie
Dayton, Ohio
U.S.A.
Click here to read other Rip Off Reports on Ramada
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
I purchased the pkg in March of 2004 with a 3yr extention. After one year, I received a phone call from one of the customer service people. We spent 2.5 hrs going through all the details of my reservations - I didn't make them sooner because the paperwork said you had to give 3 possible dates. The CSR assured me that he could do my reservation right over the phone today so that I would lock into the dates I needed. I then found out that only 4 people can fit into the cabin on the cruise - we have 3 children!
I had to pay an additional $410 to get another cabin and was pursuaded into upgrading to ocean-view cabins. All in all my pkg ended up costing $1793.
I looked on the internet to research the hotel we would be staying at - only to find out that it is not a "resort" or even anywhere near the beach! I stumbled across this sight and was absolutely stunned. I immediately call RPR and told them I wanted to cancel my whole vacation. Of course I was passed to 3 different CSRs and finally after 1/2 hr I was told that I would have to call back M-F / 9-3 to talk to my original rep. (I thought he didn't work there - every time I called and asked for him I got so other inadequate rep) My next call was to American Express to dispute the charges - they immediately reversed the charges. I am still out my original deposit of $498 which I am going to try some of the suggestions on this site to get back, but I am so greatful that I didn't go all the way to Florida to find out about this. Thank you so much to everyone who brought this to my attention.
Connie
Dayton, Ohio
U.S.A.
Click here to read other Rip Off Reports on Ramada
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
