- Report: #293604
Complaint Review: Randall Mortgage Services - Dublin Ohio
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Randall Mortgage Services
655 Metro Place South Suite 600 Dublin, 43017 Ohio, U.S.A.
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614-923-7400
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Randall Mortgage Services Deceiving Manipulative Crooks Pretending to be a Loan Broker Firm Dublin Ohio
About 2 years ago I was thinking I would never own my own home due to my credit but my wife worked on it and finally got it looking better.
we found this house that we thought for sure would never be in our reach, but we called the Realtor (Judy Rooker) anyway and she gave us the name of J.J.Hester and Randall mortgage.We never met J.J. face- to-face.He never gave us any papers on what our loan would be exactly. All we had was his word of mouth and what he supposedly told our Realtor. Everything looked good our loan was suppose to be fixed for about $800/month tops and the closing costs were to be no more than $3000 because we paid for the Appraisal and Survey out of pocket.Well closing comes up and we have already terminated our lease at our rental home and we have already started cleaning and renovating our new home and J.J. was not there but some other guy and our Realtor was there only at the end.The loan was now starting $1325.13/month and an ARM and they added in $8000 in closing costs to us and to the Seller and charged us again for the Appraisal and survey and about $9000 more was somehow missing from the Seller and it wasn't accounted for as Realtor fees or anything else.
We have a lawyer working on this and he is not working to fast and my wife got ill and lost her job so we only have one income and since the loan has been sold 3 times we have been unable to keep the $ going to the correct place and on time.HSBC now has the loan and they didn't bother to mention to us earlier that we could have filed for hardship help a long time ago,but thay didn't until about 2 months ago and now our home is going to be foreclosed on putting us and our kids out on the street.this is due to their negligence of not telling us sooner about the possibility of getting the Hardship and now I may lose my family too because of the stress it has us under.Where is the real help and why can these Bastards get away with this?
Yddet
South Bloomingville, Ohio
U.S.A.
we found this house that we thought for sure would never be in our reach, but we called the Realtor (Judy Rooker) anyway and she gave us the name of J.J.Hester and Randall mortgage.We never met J.J. face- to-face.He never gave us any papers on what our loan would be exactly. All we had was his word of mouth and what he supposedly told our Realtor. Everything looked good our loan was suppose to be fixed for about $800/month tops and the closing costs were to be no more than $3000 because we paid for the Appraisal and Survey out of pocket.Well closing comes up and we have already terminated our lease at our rental home and we have already started cleaning and renovating our new home and J.J. was not there but some other guy and our Realtor was there only at the end.The loan was now starting $1325.13/month and an ARM and they added in $8000 in closing costs to us and to the Seller and charged us again for the Appraisal and survey and about $9000 more was somehow missing from the Seller and it wasn't accounted for as Realtor fees or anything else.
We have a lawyer working on this and he is not working to fast and my wife got ill and lost her job so we only have one income and since the loan has been sold 3 times we have been unable to keep the $ going to the correct place and on time.HSBC now has the loan and they didn't bother to mention to us earlier that we could have filed for hardship help a long time ago,but thay didn't until about 2 months ago and now our home is going to be foreclosed on putting us and our kids out on the street.this is due to their negligence of not telling us sooner about the possibility of getting the Hardship and now I may lose my family too because of the stress it has us under.Where is the real help and why can these Bastards get away with this?
Yddet
South Bloomingville, Ohio
U.S.A.
2 Updates & Rebuttals
James
Dublin,Ohio,
U.S.A.
Are you kidding me!!!
#2UPDATE EX-employee responds
Wed, July 16, 2008
Here is a great example of the American way, "People not taking responsibility for their own actions". It is all about suing everyone and blaming everyone else. You're being foreclosed on because your wife lost her job...it is not the fault of the mortgage company or lender?? You were able to get in to this loan with "Minimal" money down, but yet you want to complain about the fact you "didn't know about the closing costs. What about all of the application diclsoures you had to sign such as the good faith estimate that lists ALL of the fees? Are you going to say you don't remember signing them...or how about when you got to closing...no one had your arm behind your back saying you had to close. That was your choice! And please don't say.."we had no where to live" as there are plenty of apartments available to rent. With consideration you had bad credit...you should be grateful to even has the ability to be a homeowner. If this was 30 years ago, you would need 20% down and "Perfect" credit. So quit crying and own up to your own failures and quit blaming everyone else.
Wyn
Columbus,Ohio,
U.S.A.
jj
#3UPDATE EX-employee responds
Thu, January 24, 2008
Hello, I used to work for this company early 2006. That broker you're talking about JJ left one day and never showed up - he packed and went to Vegas. Also, they passed over competent and productive female brokers for males - it was a real boy's game there. I think the managers (at least a couple of them) really thought they were helping people, but in the end - the bottom line (their cut) was most important. I am not surprised to read that Ohio is suing Bob Shepherd for leaving personal information of clients behind.
