Complaint Review: Rapid Filing Services LLC - PriorTax.com Aka RapidTax.com - Rapid Tax And Financial Services - Woodside New York

SPECIAL UPDATE: August 11 2013: Rapid Filing Service remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Rapid Filing Service is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Rapid Filing Service has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Rapid Filing Service has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Rapid Filing Service remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected]

Rip-off Report REVIEW: Editors UPDATE: Positive rating and recognition has been given to PriorTax.com for its commitment to excellence in customer service. Rip-off Reports discussions with PriorTax.com revealed an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Prior Tax.com listens carefully to its clients' concerns and sees them as an opportunity to learn from possible mistakes on the company's part, and become more efficient as a company in the services offered and the support for those services. Not too many companies will make this kind of statement.

PriorTax.coms CEO, Dr. Willem Veldhuyzen, has informed us that his personal philosophy is that his clients come first. Dr. Veldhuyzen feels that in order for him to be successful in business, it is critical to listen to his clients and respond promptly and properly to their grievances. By always putting his customers first, Dr. Veldhuyzen hopes to maintain Prior Tax as a successful enterprise both now and for many years to come.

The customer service manager of the company told us that Dr. Veldhuyzen's business philosophy is based on the premise that "PriorTax.com understands that the success of its business depends on excellence in customer service and in the precise attention it pays to client needs. Prior Tax.com's mission statement says it all: "Our goal is to assist our customers with the highest standard of professional excellence in the tax industry." Some of the other things Rip-off Report learned in the course of its investigation: typical customer feedback reads: PriorTax.com (and Dr. Veldhuyzen) truly operate their business in the most ethical manner. We are very pleased with the responsiveness that he and his employees have shown us. They are serious in honoring their commitments and deliver on all their promises." The PriorTax team have expressed that they feel very confident doing their job. The customer service manager at PriorTax stated "Dr. Veldhuyzen pays close, personal attention to the interaction between his clients and his staff. He is quick to provide the necessary guidance to his staff in the way they deal with customer concerns.

Oftentimes the customers themselves have very positive things to say about the company in the way their concerns have been addressed. PriorTax.com also takes employee satisfaction very seriously. Employee feedback and surveys reveal comments such as this: "Prior Tax provides a very positive work environment. Suggestions for improvements to the site and the company at large are encouraged and supported. Dr. Veldhuyzen values each of our contributions to his company and is committed to providing growth opportunities for us. He takes the time to communicate and listens to all his employees." Rip-off Report was pleased to learn that PriorTax.coms past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

PriorTax recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation Priortax.com has made organizational changes allowing its employees a more balanced approach to problem resolution and a commitment to a greater client experience.

In summary, after our investigation, which included discussions with Dr. Veldhuyzen and many of his past and current associates, Rip-off Report is convinced that PriorTax.com is committed to total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT PriorTax.com: As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Rip-off Report to contact every person who filed a complaint so they can make things right with them. In order to confirm that complaints were resolved, Ripoff Report emailed the authors of each report about Priortax.com

. ===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================

Rapid Filing Services, LLC - PriorTax.com - RapidTax.com Aka Rapid Tax And Financial Services Failed to Provide Prior Tax Documents as advertised Woodside New York

On Friday May 23, 2008, I was searching for a way to quickly obtain a transcript of my 2006 tax returns for a home purchase. I came upon the website "http://priorTax.com" through paid google advertising.

A quick check of the website revealed that they could get my tax transcripts the same day if I submitted the request by their cutoff time. They charged a fee of $29.99 for the service. The IRS offers the same service for free but it takes up to two weeks to receive the information.

I checked around the internet and there were several sites offering the service for the same time and around the same price. I was wary that it might be a scam so I checked the web for any successful stories from the website. I found stories where people had gotten their refunds and where at least one other person obtained tax records from the website. I also found a physical business address and real phone number so I thought they were legitimate.

I decided to go ahead and get the information. I paid my money and completed all the required forms including a power of attorney for purposes of obtaining tax information. The power of attorney had a legitimate licensed CPA listed and it matched up with the information I had already obtained so I submitted the information.

One of the items requested was my AGI (Adjusted Gross Income) from a prior year's tax return. It stated this was necessary for a third party to obtain the tax records. I gave them an AGI directly off a tax return I was holding in my hand.

A few hours later, I went back to the website to retrieve my information. The website showed the information was "available soon" and I had a message from someone named "Michelle." The message stated that the IRS had rejected my request for information because I provided the wrong AGI.

I confirmed that the AGI I provided was for the correct tax year and they had the right number. I then contacted the IRS to check for accuracy. The IRS confirmed my information was correct. The lady that answered the phone also seemed surprised that a company was providing this service on the internet.

I went back to the http://www.priortax.com website and logged in. The website advertised "live chat" during business hours. I typed a message in the live chat window to try and talk to someone and received no response. I did this for several times over multiple days and never received one single response.

I called the number I had for rapidtax.com on Monday or Tuesday and got a live person on the phone. They told me they were resubmitting my request and would post it on the site when available. It has been at least two days since then and I still receive no information and they still fail to respond to online chat attempts. In addition, my prior chat attempts have all been conveniently deleted from the record.

I did some follow-up investigation on the company. They do seem to be a legitimate tax accounting company. However, I have located numerous complaints online about people not receiving services in the time-frame advertised or only receiving partial services.

I have notified them via written email that I am revoking all of my power of attorney documents and authorizations to obtain any tax information on me. However, if you read the fine print of their contract, they require dual notification (email and certified letter) to terminate a business relationship.

I would be extremely cautious about doing business with these people. I still don't know if they intend to refund my money. Fortunately, I paid with credit card and will dispute via that route if they don't.

Joe Monroe, Georgia

U.S.A.