Complaint Review: RAUL HARRIS DESERT STATE MORTGAGE LLC - PHOENIX Arizona

Rip-off Report Investigation:

Editor's UPDATE: Positive Rating and Recognition has been given to Desert State Mortgage for its Commitment to Excellence in customer service.

WHY DID DESERT STATE MORTGAGE GET FIVE REPORTS FILED ABOUT THEM? EMPLOYEE COMMITTED FRAUD, EMPLOYEE WAS THEN FIRED, THEN EX-EMPLOYEE POSTED BOGUS REPORTS TO RETALIATE. INVESTIGATED BY STATE OF ARIZONA, STATE SAID DESERT STATE MORTGAGE WAS RIGHT TO FIRE EMPLOYEE..

An ex-Desert State Mortgage, LLC employee was fired from DSM for violating Arizona Law. Pursuant to their employment agreement, the employee was owed no money. Despite these facts, DSM gratuitously offered to compensate the employee some money notwithstanding no legal obligation to do so. DSM's generosity was met with spite, whining and harassment. The employee felt that DSM failed to provide their gift fast enough, so he instituted a campaign of harassment against Raul Harris, Desert State Mortgage's President.

The employee worked for Desert State Mortgage, LLC until early 2008, when he was terminated by DSM. He was fired because he violated A.R.S 6-909(H). That statute entitled Prohibited Acts makes it unlawful for a person employed by mortgage broker to concurrently work for another mortgage broker, without the prior written approval of all licensed mortgage brokers. Here, the employee worked for DSM at the same time he was originating mortgage loans for Liberty One Mortgage. Such conduct is a clear violation of Arizona law.

Furthermore, Arizona Department of Financial Institutions investigated this matter and found Desert State Mortgage, LLC acted appropriately in firing the employee. Please feel free to contact AZDFI (602)-255-4421 to verify their finding.

RESULTS OF OUR INVESTIGATION: IN SPITE OF THE BOGUS REPORTS FILED

Rip-off Report's investigation of Desert State Mortgage, LLC uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns, more importantly Desert State Mortgage, LLC is committed to Our Philosophy Customers for Life A strong and genuine belief in the customer for life principal of doing business is what fuels this company. We believe in offering low rates and low costs loans. We do not have expensive billboards or expensive advertisements so we can pass the saving to you-the customer. Referrals from previous customers and real estate professionals have always delivered the majority of the company's production.

One top executive of the company stated to Rip-off Report, DSM's corporate philosophy is based on the premise that DSM will advance itself through first advancing its borrowers. Their process starts by identifying what borrowers need, which ultimately leads to complete borrower satisfaction because we at minimum met their expectation and in most cases from borrower survey over exceeded expectations.

Rip-off Report has confirmed that DSM's approach to business includes a total corporate quality assessment. The result of which, leads to continual dedication to quality operations, borrower and employee relations, and innovation management. Rip-off Report was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards borrower satisfaction.

It is our opinion consumers can feel confident in the fact that DSM has worked with thousands of borrowers in Canada and the United States. They are a full service mortgage brokerage dedicated to making loans easy to understand, service driven and providing the lowest rates available to their borrowers.

Desert State Mortgage recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation DSM has made organizational changes allowing their employees a more streamlined approach to problem resolution and a total overall commitment to customer experience.

In summary, after our investigation, which included discussions with Desert State Mortgage, LLC's Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.

Read more about Desert State Mortgage, LLC Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

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NOW TO THE ORIGINAL REPORT THAT WAS FILED

Remember, the report below is completely bogus. It was filed by the same person, posing as different people when filing all 5 Reports on this website about Desert State Mortgage, LCC. Rip-off Report confirmed all 5 Reports about Desert State Mortgage have the same IP address including all rebuttals. This means all the reports were filed from the same location by the same person.

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RAUL HARRIS DESERT STATE MORTGAGE LLC RAUL HARRIS USES AND ABUSES FEMALE EMPLOYEES PHOENIX Arizona

Harris strings people along, with promises of paying them more money, and giving them promotions.

For instance, he pays someone $1200 per month to do $5000 worth of work, and promises to increase the pay in 30 days. 30 days go by, and the pay stays the same, but he works you more hours, promising to "make it right:..but he NEVER does.

Raul Harris always has an excuse for NOT performing on his commitments. Raul Harris is corrupt.

BE CAREFUL...this man has no ethics or conscience.

Anonymous.

phoenix, Arizona

U.S.A.