- Report: #956379
Complaint Review: Rayban Sunstore - Internet Internet
Reported By:
thogwil -
Cape Coral, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Rayban Sunstore
Internet, Internet, United States of America
Phone:
Web:
www.raybansunstore.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Rayban Sunstore LUXZONE Sunnies Chain You get what you pay for , Internet
Like other posters, I too was taken in by Rayban Sunstore's slick website. Wanting to replace a pair of Rayban 3320 sunglasses I had recently lost, I placed an order with the sunstore on 24 May 2012. The website claimed delivery would take place in 10-20 days. On 4 Jun, I checked the status of my order online and saw a tracking number had been assigned as of 27 May. The tracking number did not correspond to anything in the USPS system, so I emailed the company to inquire. No response was forthcoming; however, on 8 Jun I found that another tracking number had been assigned, with a differently shipment date (changed from 27 May to 5 Jun). I again emailed the company to inquire as to the rationale for this change and again received no response.
On 22 Jun, I received my order thru USPS delivery. Everything looked authentic; however, the glasses seemed to be somewhat smaller than the pair I had lost. I compared the new glasses to a pair being sold at a local store and confirmed this change in size. While I was skeptical of the authenticity of the new glasses, I opted to keep them (and have prescription lenses put in) rather than attempt to return them. My reasoning was that if I sent the glasses back, I would have no assurance of receiving a refund, thereby being out both money and glasses. As luck would have it, on 19 Sep 12 the right temple piece of the glasses broke as I was putting them on. I have since sent two emails to the company asking them to send a replacement temple, and have yet to receive any kind of response. Buyer Beware!!!!!
On 22 Jun, I received my order thru USPS delivery. Everything looked authentic; however, the glasses seemed to be somewhat smaller than the pair I had lost. I compared the new glasses to a pair being sold at a local store and confirmed this change in size. While I was skeptical of the authenticity of the new glasses, I opted to keep them (and have prescription lenses put in) rather than attempt to return them. My reasoning was that if I sent the glasses back, I would have no assurance of receiving a refund, thereby being out both money and glasses. As luck would have it, on 19 Sep 12 the right temple piece of the glasses broke as I was putting them on. I have since sent two emails to the company asking them to send a replacement temple, and have yet to receive any kind of response. Buyer Beware!!!!!
