- Report: #1230777
Complaint Review: Razer Zone - Nationwide
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Author Not Confirmed
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Razer Zone
Nationwide, USA
Phone:
8558725233
Web:
https://store.razerzone.com/
Categories:
Business Rating:
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Razer Zone In attention of Mr. Min Liang Tan,The Founder of Razerzone and CEOI am deeply disappointed by the customer service that your company provides at the moment.For the last 3 days, myself and my colleague tried to buy one of your computer, Razer Pro for 2 Customer Service on the 5/21/15 day was very bad and not professional. California Nationwide
In attention of Mr. Min Liang Tan,
The Founder of Razerzone and CEO
I am deeply disappointed by the customer service that your company provides at the moment.
For the last 3 days, myself and my colleague tried to buy one of your computer, Razer Pro for 2909$ ( a LOT OF MONEY)! my friend had been saving this money for a long time, and we can't purchase it.
My account limit is over 3000$, billing address is matching with the shipping, I called the bank 3 times for the last 1 hour and they ensured me that everything is fine and the issue is on the website I am trying to use. Changed also the browser, used Chrome, Explorer, Mozilla, Opera, Safari.................. nothing works.
Therefore, called customer agents, particular phone number 8558725233, talked to couple of agents. They transferred me to a different number, and didn't want to give me the actual phone number as you don't have it. When I got transferred to the "actual" phone number the agent couldn't tell me what was the problem. He exactly told me like that, " he didn't know where the issue was, so I asked for a management phone number and he never replied back, I just heard a silence for 2-3 minutes.
The Customer Service that you provide for now is terrible, at least it was on the 5/21/15. We are trying to purchase a Laptop for 3000$, never heard of such an expensive laptop and we CAN'T. JUST RIDICULOUS.
Your vision:"Our vision from the very beginning was to be the world's greatest gaming brand and we've set out to achieve that by designing the best gaming products that anyone has ever used. Seven million gamers use our products and 20,000 new fervent Razer fans join us every day.
". We are deeply upset that a company that claims to be the best world's gaming brand has such a bad, bad, bad and inefficient customer service.
Looking forward to a possible reply from a management that will assist us in our purchase,
Thank you,
