- Report: #934794
Complaint Review: RBC - Stonebridge Casualty Insurance Co - Greenville South Carolina
Reported By:
Susan -
Mt. Pleasant, Michigan, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
RBC - Stonebridge Casualty Insurance Co
P.O. Box 19093 Greenville, 29602-9093 South Carolina, United States of America
Phone:
1-866-496-5251
Web:
Categories:
Business Rating:
(0)
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RBC - Stonebridge Casualty Insurance Co RBC in the US is operated by Stonebridge Casualty Insurance Company Stonebridge is refusing reimbursement for a Medevac Flight. Greenville, South Carolina
BEWARE of RBCs Travel Insurance Plans! I purchased a Preferred Plan for a tour of Ecuador in Aug 2011. While there I suffered a heart attack, stent placement, two cardiac arrests and a chemically induced coma for four days while kept alive by mechanical devices. I awoke from the coma totally confused, on medication and facing a language barrier, Spanish vs. English. My daughter called the RBC number to inform them of the plan to have me evacuated and was told to be careful of the expense. This was the only communication my family received from RBC.
My son flew down to Ecuador and set up a Medevac flight to AZ. Once in AZ I was admitted to an AZ hospital via ambulance where I had two more stents placed, a blockage removal and eventually a pacemaker/defibrillator was also implanted.
RBC, in the US, is operated by Stonebridge Casualty Insurance Company of Greenville, SC. In spite of all that I have been through they have refused to pay based on The claim was denied for the cost of the air ambulance in the amount of $48,800.00 because it was determined that you were receiving the appropriate level of care.
My son flew down to Ecuador and set up a Medevac flight to AZ. Once in AZ I was admitted to an AZ hospital via ambulance where I had two more stents placed, a blockage removal and eventually a pacemaker/defibrillator was also implanted.
RBC, in the US, is operated by Stonebridge Casualty Insurance Company of Greenville, SC. In spite of all that I have been through they have refused to pay based on The claim was denied for the cost of the air ambulance in the amount of $48,800.00 because it was determined that you were receiving the appropriate level of care.
1 Updates & Rebuttals
Consumer Affairs
Plano,Texas,
United States of America
Consumer Affairs
#2UPDATE Employee
Mon, September 10, 2012
At Stonebridge Casualty Insurance Company nothing is more important than our customers' satisfaction and our Company's reputation. We take pride in researching and responding to customer concerns. If you would like for us to research your concerns, please forward your information, such as name, address, and phone number to us at [email protected], by fax to 410-209-5926 or by mail to 100 Light Street, Floor B1, Baltimore, MD 21202-1098.
