- Report: #1515259
Complaint Review: RCN cable -
-
Author Confirmed
Why?
RCN cable
United States
Web:
rcn.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
RCN cable No service for internet or cable for 2 months and they want me to pay
I changed to RCN in November 2021 thinking I would have cheap reliable service. I am a physician (Infectious diseases during this time) and my phone is my PAGER and my internet matters for patient contact and telemedicine. From the day I switched to RCN, my cable and my internet would go in and out every few minutes. I lost multiple pages from other doctors.
I was unable to complete telemedicine visits. I have 3 technicians come out to swap out modems and nothing changed. It was horribly unprofessionable and a detriment to patient care. AND I had one representative fault me for having to cancel and appointment (in advance) as I had to be in the ICU to take care of COVID patients. She told me I needed to be at home to wait for RCN.
I had to ask for coverage TWO TIMES in order to come home for technicians to come. IN the end, my cable went in and out over and over ery few minutes. SO did my television. I filed a reprot with RCN and they never responded. THey should not only refund EVERY cent thye took from me, I think they shoul do a lot more given how much THEIR POOR service interfered with my taking care of patients
1 Updates & Rebuttals
Roxana
Washington DC,United States
RCN cable for 2 months and I barely had working internet/wireless/cable TV and I have yet to be contacted for resolution or refund
#2Author of original report
Tue, February 01, 2022
I changed to RCN in November 2021 thinking I would have cheap reliable service. I am a physician (Infectious diseases during this time) and my phone is my PAGER and my internet matters for patient contact and telemedicine. From the day I switched to RCN, my cable and my internet would go in and out every few minutes. I lost multiple pages from other doctors.
I was unable to complete telemedicine visits. I have 3 technicians come out to swap out modems and nothing changed. It was horribly unprofessionable and a detriment to patient care. AND I had one representative fault me for having to cancel and appointment (in advance) as I had to be in the ICU to take care of COVID patients. She told me I needed to be at home to wait for RCN.
I had to ask for coverage TWO TIMES in order to come home for technicians to come. IN the end, my cable went in and out over and over ery few minutes. SO did my television. I filed a reprot with RCN and they never responded. THey should not only refund EVERY cent thye took from me, I think they shoul do a lot more given how much THEIR POOR service interfered with my taking care of patients.
They took my information and promised to make a case number and call me back and there has been zero word from them. I would like a full refund from them.
