- Report: #485702
Complaint Review: Realtytrade Orlando Florida - Tim Harrison - Orlando Florida
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Realtytrade Orlando Florida - Tim Harrison
14 E Washington Street Ste 306 Orlando, 32801 Florida, United States of America
Phone:
8004209865
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Realtytrade Orlando, Florida - Tim Harrison Contract to sell time share with full refund if no reasonable offers received within 6 months. No offers were received and company refuses to honor 100% Money-Back guarantee. WHEATON, Illinois
On February 19, 2009, I entered into an agreement with Realtytrade to sell my time share property. The listing was for 6 months. Both the contract (which I have a copy) and the sales rep clearly indicated in an e mail (which I also have a copy) that if I did not receive any reasonable offers during the 6 month period I would receive a full refund of the listing fee of $1295.
The lowest reasonable fee that was to be offered was $19,200 as amended contractually by me and my wife. After several months of inactivity, I called Realtytrade to inquire as to the status. I was told that I had received an offer. Apparently the offer had been spammed by my computer. How strange. The company indicated that they would send the offer to me again. It was not an offer but the name of an alleged buyer who expressed an interest. I was asked to e mail the buyer directly. I heard nothing back and contacted Realtytrade to advise of this. The rep told me that the buyer had purchased a property at a lower price than mine. Again, how starnge as no price was ever indicated in the inquiry that I received.
An inquiry is NOT an offer to buy. I would have accepted any offer at the bottom range of Realtytrade's definition of reasonable cost. They priced the property and gave me that range. I had no input in that information. Upon the end of the 6 month period, I contacted Realtytrade to get my 100% Money back guarantee. I was told that since I did receive an offer Realtytrade had fulfilled their obligations of the contract and no refund was forthcoming. I advised them that I did NOT receive an "offer" but merely an inquiry that apparently was bogus and probably generated by them in order to not provide the refund. I plan on writing the Attorney General of the State of Florida regarding this matter. This organization should be shut down as they are running a total and complete "scam".
Barry Wheaton, Illinois
The lowest reasonable fee that was to be offered was $19,200 as amended contractually by me and my wife. After several months of inactivity, I called Realtytrade to inquire as to the status. I was told that I had received an offer. Apparently the offer had been spammed by my computer. How strange. The company indicated that they would send the offer to me again. It was not an offer but the name of an alleged buyer who expressed an interest. I was asked to e mail the buyer directly. I heard nothing back and contacted Realtytrade to advise of this. The rep told me that the buyer had purchased a property at a lower price than mine. Again, how starnge as no price was ever indicated in the inquiry that I received.
An inquiry is NOT an offer to buy. I would have accepted any offer at the bottom range of Realtytrade's definition of reasonable cost. They priced the property and gave me that range. I had no input in that information. Upon the end of the 6 month period, I contacted Realtytrade to get my 100% Money back guarantee. I was told that since I did receive an offer Realtytrade had fulfilled their obligations of the contract and no refund was forthcoming. I advised them that I did NOT receive an "offer" but merely an inquiry that apparently was bogus and probably generated by them in order to not provide the refund. I plan on writing the Attorney General of the State of Florida regarding this matter. This organization should be shut down as they are running a total and complete "scam".
Barry Wheaton, Illinois
1 Updates & Rebuttals
RT Escalated Claims
Orlando,Florida,
USA
100 % Client Satisfaction
#2
Sat, September 05, 2009
We strive for 100% client
satisfaction. If you are not 100% satisfied, please email <<[email protected]>> to speak with
a dedicated customer service representative. All complaints will be handled
professionally and quickly. By filing reports with this site and other similar
sites, as well as the Attorney General, it minimizes the chances that you will
receive 100% of your money back, due to the use of additional resources to
settle a claim.
The details of our refund policy are outlined in the
Realty Trade Marketing and Advertising agreement, that we have our clients sign.
It is NOT a guarantee to SELL the property, but rather a guarantee to generate
offers and interest on your property. There are instances and circumstances that
occur in which we are unable to generate an offer for a property due to market
saturation or presenting a property that does not create interest on our
network. If this happens with your property, please contact us at this email
address: <<[email protected]>> and we will
address your concerns properly and issue a refund according to the terms and
conditions of the marketing agreement.
With over 18,000 clients, there
are occasional issues that may arise, as with any large organization, but we do
everything within our power to satisfy all clients.
Again, please email
<<[email protected]>>
with your grievance and addressed professionally and quickly.
Thank you
for your cooperation.
RealtyTrade Customer Care
