- Report: #502122
Complaint Review: REALTYTRADE - Orlando Florida
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Author Not Confirmed
Why?
REALTYTRADE
14 E Washington Street #306 Orlando, 32801 Florida, United States of America
Phone:
8004209865
Web:
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REALTYTRADE mislead insulted wrecked Orlando, Florida
RealtyTrade charged me $894 upfront, including $400 discount for being an Interval International account holder (Which also had their header on one of the e-mails, making me think they were linked.). I was sent four e-mail address contacts in six monthes, not one of them ever verified. I called customer service each time, they replied the message was sent to Marketing, with no buyer, ever. In June, Senior Manager Mike Holland sent a letter for my creditors saying a "potential offer" was being processed, please give them 30 days. No buyer.
I sent my written request for my refund within the necessary ten days. I was called by Customer Service to say it was denied, and Customer Service offered to extend the contract another six monthes at no additional charge. I declined, as a company that is unable to fulfill a contract in six monthes is not a reasonable option in today's marketplace. I requested documentation for the refund denial and was told RealtyTrade does not need to verify their decision. Senior Manager Mike Holland returned my message, suggesting that I had sold my property via their advertising, and "was there anything else I needed that he was not going to provide?".
I paid my now delinquent taxes on my Napa timeshare, I still have the property, and since I live in CA, and the court is in FL, my recourse is limited. My credit is wrecked, I am out the $894 fee, which I could have spent on a vacation!, and I have been personnaly insulted by Senior Management.
Would you do business with this company?
1 Updates & Rebuttals
RT Escalated Claims
Orlando,Florida,
USA
100% Client Satisfaction Committment
#2REBUTTAL Owner of company
Thu, October 15, 2009
We strive for 100% client satisfaction. If you are not 100% satisfied, please email <<Resorts/REALTYTRADE-COM-REAL/[email protected]%3E> to speak with a dedicated customer service representative. All complaints will be handled professionally and quickly. By filing reports with this site and other similar
sites, as well as the Attorney General, it minimizes the chances that you will receive 100% of your money back, due to the use of additional resources to settle a claim.
The details of our refund policy are outlined in the Realty Trade Marketing and Advertising agreement, that we have our clients sign.
It is NOT a guarantee to SELL the property, but rather a guarantee to generate offers and interest on your property. There are instances and circumstances that occur in which we are unable to generate an offer for a property due to market saturation or presenting a property that does not create interest on our
network. If this happens with your property, please contact us at this email address: <<Resorts/REALTYTRADE-COM-REAL/[email protected]%3E> and we will address your concerns properly and issue a refund according to the terms and conditions of the marketing agreement.
With over 18,000 clients, there are occasional issues that may arise, as with any large organization, but we do
everything within our power to satisfy all clients.
Again, please email <<Resorts/REALTYTRADE-COM-REAL/[email protected]%3E> with your grievance and addressed professionally and quickly.
Thank you
for your cooperation.
RealtyTrade Customer Care
