- Report: #1438734
Complaint Review: Red Bird Garage - Roanoke Virginia
Reported By:
Sheila -
Salem, Virginia, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Red Bird Garage
3021 Preston Avenue NW Roanoke, 24012 Virginia, United States
Phone:
6540-362-1871
Web:
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Red Bird Garage Price Gouging Roanoke Virginia
This business is price gouging. They towed my 18 year old grandson's truck, an old 1993 Dakota, which he had just titled and tagged that same morning, after he was left stranded alone, with no phone service to call for help, on a 25 mph road. He had knocked on the door of a couple of houses, with no answer. There was plenty of room for people to get around the truck. He walked four miles to get a phone signal, and they towed it before we could get back to it. He left the hazards on, and a white shirt in the window. After telling them all this, they still are charging $400 for towing about 10 miles. They said $285 was an impound fee, but we were calling them so we could come and get the truck before they even got back to their shop with the truck. This kind of price gouging should be illegal. Of course my grandson does not have $400 to get the truck out, and the truck itself is not even worth that much, so now he is losing his only means of transportation.
2 Updates & Rebuttals
Sheila
Salem,Virginia,
United States
COMPANY RESOLVED ISSUE
#2Author of original report
Mon, April 16, 2018
The company owner called me back and listened to my grandson't extenuating circumstances and changed the charge of the tow to $150.00, which is more than fair. I am truly grateful they are a company that listened and worked with me on this!
George
Jefferson,United States
Traffic gouging
#3Consumer Comment
Sun, April 15, 2018
Your grandson needs lessons on what to do when broken down. I only pray he doesn't act this ignorant during a car accident. Or he just needs better parents. He left a vehicle abdondoned on a road obstructing traffic. "There was plenty of room for people to get around the truck." So there was no need to abandon the vehicle when he could have waited to ask for help? This is what happens when people don't teach or learn common sense.
"This kind of price gouging should be illegal." It is illegal, that's why he was fined for it. Grandson wasted resources for a tow truck to get an abandon vehicle before it causes an accident or blocks an ambulance.
