April of 2013 I was approched by Lenny Teske who represented Red Payments. I operate a charter fishing service and take credit cards as payment for the fishing trips. Mr Teske said he could beat any other credit card service with a 1.67% fee for the cards. There would be no other fees other than a $5 statement fee and there would be no contract and could be terminated at any time. My business is seasonal and this service could be suspended at any time with out any fee.
May statement came and I had not run any cards other than a trial run for $1 with my card and I got a bill for $39.74 with a Minimum discout of $25 and monthly gateway fee of $8.99 and a statement fee. In addition, I was charged a seperate gateway fee for the month of $12--all this for no cards run. The June statement came and I had processed $2040 in sales and got a bill for $49.44 with a new fee--Concierge Service Fee of $10.00. In addition, each card was processed at a different % and not the flat !.67% promised. July produced a new fee--$150 PCI assesment fee which I was not informed would be added. When I complained about the fee, I was told this was a yearly fee for all accounts. I told the lady that since this was seasonal, I was being assessed $150 for 4 months and then next year would again get a bill for $150. I was given a $50 credit. Aug and September produced another fee of $19.99 for an incomplete SAQ scan which I assumed was completed when I was assessed the $150 yearly fee in July. No, I was informed that this scan had to be done every 3 months but they could not explain why this fee was not on the May, June and July bill when there was not scan completed. In addition in I noticed two Gateway fees of $8.99. Calls have been made every month and credits were promised and not completed. To top things off, when I called this month to complain about the double gate way fees, and said I was thinking of canceling the account, I was told this was a 3 year contract and would have to pay a early termination fee. Lie after lie. When I try to contact the sale person, I find out that his number has been disconnected.
I will not work with this company again next year, no matter what it costs. Beware of this company
Ron
Holland,#2Author of original report
Thu, October 10, 2013
In response to your rebuttal:
1. My name is Ron and not Roger. Roger also runs a charter operation out of this port and also uses Red Payments. After talking to him, I found out that he has much of the same problems I have and I think you are combining the problems of the charter operations into one.
2. No check was sent for $22.06 My may bill was 39.74 and no check was recieved.
3. I did report a $12 gate way fee that showed up on the bank statement and emailed a copy of the bank statement to red payments.
4. I did discuss the PCI Fee and the company did send me a check for $50 as a partial refund and not $70 you stated. May be I should get another $20
5. I did not call on 9/13 to deactivate the business-- I called on 9/27.
6. I did ask about the concierge fee and was told it would be refunded (but was not) and was not on the next two statements.
7. I did ask why the first 3 months did not have a non complience fee and it was never explained why. I did not speak to anyone about the necessity of a PCI monthy scan The only time I talked to any one about the compliance fee was the PCI annual fee. No one sent me log in credentials on May 18 and no one spoke to me about this on June 27th.
8. I did not talk to any one about a closed bank account.
9. I scan through a reader and I phone and do not have a machine.
10. Twice I have requested a supervisor to call me and they were not returned.
I think you have bits and pieces of two different businesses mixed up into one. However it is baffles my mind how both have so many complaints in common.
Before you defame my business and name, be sure you have the correct information.
Ron
Holland,#3Author of original report
Thu, October 10, 2013
When I look at the whole item and after talking to the other charter operation--you are talking about a second operation that also uses Red Payments. I do not have a machine and all of the info refers to the other operation and not mine.
Ron
Holland,#4Author of original report
Thu, October 10, 2013
I think you have two charter operations mixed up. My name is Ron and not Roger but Roger also has a charter operation and also used Red Payments and has some of the same complaints that I do. As far as the bank statement goes, I did email you a copy of the bank statement showing the gateway fee. Also I did talk to a person about the conciege fee and it did not show again but credit was not given. I think you are not looking at just my account but have two charter operations mixed up.
The last two calls I made, I asked for a return call from the supervisor and never recieved one.
Mike ( RP merchant services )
New york,#5UPDATE Employee
Thu, October 10, 2013