- Report: #13396
Complaint Review: Red Roof Inns - Greenville Texas
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Red Roof Inns
P.O Box 1054 Greenville, 75403-1054 Texas, U.S.A.
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Canadians Should Beware of Red Roof Inns
Last June we reserved a room at the Bowmansville, New York Red Roof Inn through the internet,giving our VISA number as a security. When we arrived at the Inn, we told the desk clerk that we wanted to pay U.S. cash for the room.
In preparing our bill however, the clerk made an error and put it through on VISA, charging us for the two nights. We told her once again that we wanted to pay in cash. In trying to correct her error, she made another error and put a bill for 6 nights through on our VISA. Finally, she put through several refunds, which resulted in a charge of $0 U.S., and accepted our cash. We did not discover exactly what she had done until we got our VISA bill.
Because VISA uses different exchange rates for purchasing and selling of foreign currencies, all of her mistakes resulted in our being charged $28.23 Canadian. If the clerk had voided the transactions that she made in error instead of doing refunds, this would not have happened.
We phoned Red Roof Inn's customer service department, but they refused to compensate us for this unfair charge. We then wrote a letter to both the Bowmanville Inn, and also to the customer service department. The former never replied, and the latter told us that there would be no adjustment, and that their decision was final.
We think that any inn that insists on charging their guests for the error of their desk clerk should be avoided.
linda & gary
Bolton, Ontario
In preparing our bill however, the clerk made an error and put it through on VISA, charging us for the two nights. We told her once again that we wanted to pay in cash. In trying to correct her error, she made another error and put a bill for 6 nights through on our VISA. Finally, she put through several refunds, which resulted in a charge of $0 U.S., and accepted our cash. We did not discover exactly what she had done until we got our VISA bill.
Because VISA uses different exchange rates for purchasing and selling of foreign currencies, all of her mistakes resulted in our being charged $28.23 Canadian. If the clerk had voided the transactions that she made in error instead of doing refunds, this would not have happened.
We phoned Red Roof Inn's customer service department, but they refused to compensate us for this unfair charge. We then wrote a letter to both the Bowmanville Inn, and also to the customer service department. The former never replied, and the latter told us that there would be no adjustment, and that their decision was final.
We think that any inn that insists on charging their guests for the error of their desk clerk should be avoided.
linda & gary
Bolton, Ontario
1 Updates & Rebuttals
Holly
Marysville,Ohio,
U.S.A.
computer software program they use doesn't allow you to do a "void" of a charge
#2UPDATE EX-employee responds
Sat, July 12, 2003
I worked for RRI for 4 years as a desk clerk and I know the computer software program they use doesn't allow you to do a "void" of a charge. At the inn, as a clerk, you are only allowed to do reversals of any charges you make to an individuals credit card. The computer software simply doesn't have any "void" option. And the inn, after the audit of the day the charges have been posted, cannot refund any charges. It has to be done manually. When RRI was not owned by ACCOR hotels, this was typically done at the corporate office in their customer service dept. Now I have no idea how this is handled through Accor. I had tried to get a paycheck out of them for some period of time for 1 day that I went and worked for my former supervisor and was never paid that money either, so good luck. It's a shame that RRI has changed so much, from the quality of service standpoint anyway. I worked closely with customer service back in the days before Accor and generally anyone who filed a complaint was given credit, if it was justified, as I think this is. good luck!
