- Report: #835450
Complaint Review: Redbox Automated Retail LLC - Oakbrook Illinois
Reported By:
e-m@n -
Middletown, Connecticut, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Redbox Automated Retail LLC
One Tower Lane Oakbrook, 60181 Illinois, United States of America
Phone:
1.866.733.2693
Web:
www.redbox.com
Categories:
Business Rating:
(0)
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Redbox Automated Retail, LLC RedBox CHARGED FOR A FAILED TRANSACTION SCAM Oakbrook, Illinois
I rented 2 dvds last Friday and returned them the following day. Then, I saw that I was charged for 2 separate transactions. It looks like your DVD kiosk systems has a bug in it's payment systems.
Last Friday, my first try to rent the 2 dvds failed after I swiped my card. No disks came out of the machine and there was a message on the screen saying that it failed and my card will NOT be charged for that transaction. And the message also said that, I can try it again after a few minutes. This message just showed that the systems knows that THE TRANSACTION FAILED. So, I tried renting the same dvds again after a few minutes as, recommended by the error message on the screen. And this time, I was able to get the dvds after swiping my card again.
I am really surprised when I saw in my bank transaction records that I WAS CHARGED FOR BOTH THE FAILED TRANSACTION AND SUCCESSFUL TRANSACTIONS! The amount charged is not the issue here but, the way your system continued to charged me for a failed transaction. If this is happening to all your kiosks, that will be a ton of money generated for failed transactions!
Last Friday, my first try to rent the 2 dvds failed after I swiped my card. No disks came out of the machine and there was a message on the screen saying that it failed and my card will NOT be charged for that transaction. And the message also said that, I can try it again after a few minutes. This message just showed that the systems knows that THE TRANSACTION FAILED. So, I tried renting the same dvds again after a few minutes as, recommended by the error message on the screen. And this time, I was able to get the dvds after swiping my card again.
I am really surprised when I saw in my bank transaction records that I WAS CHARGED FOR BOTH THE FAILED TRANSACTION AND SUCCESSFUL TRANSACTIONS! The amount charged is not the issue here but, the way your system continued to charged me for a failed transaction. If this is happening to all your kiosks, that will be a ton of money generated for failed transactions!
