- Report: #373650
Complaint Review: Redwood Empire Technologies Inc. - Santa Rosa California
-
Author Confirmed
Why?
Redwood Empire Technologies Inc.
392 Tesconi Circle Santa Rosa, 95401 California, U.S.A.
Phone:
707-545-2282
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Redwood Empire Technologies, Inc. Dishonest, agressive, disrespectful sales practices Santa Rosa California
*UPDATE Employee: you were given your gifts
*Author of original report: The promissed gifts were received, but ...
*REBUTTAL Owner of company: WoW! Just be done with your bickering!
*REBUTTAL Owner of company: WoW! Just be done with your bickering!
*REBUTTAL Owner of company: WoW! Just be done with your bickering!
*REBUTTAL Owner of company: WoW! Just be done with your bickering!
A solicitor from Redwood Empire Technologies contacted my fiance and me by phone early August and offered 2 nights at a resort at Tahoe plus a $50 gas coupon for listening to a one hour presentation on an air purifier. We were assured that there would be no obligation to purchase anything to get the offered prize, in the event we declined to buy.
Sales rep arrived at 7:45 pm to our house. He performed his presentation on an air purifier and a Magestic vacuum cleaner made by FilterQueen that lasted more than 2 hours, instead of one.
At the end of the presentation we had to fill out a questionnaire about the products, but the available answers were only yes or no. Especially the last question on the questions list made me feel uneasy. The question was : if we (the Redwood Empire Tech) come up with the plan that fits your need and budget, will you buy the system today? Yes/No. We did not want to give the answer until we saw the prices. But the sales rep told us to answer yes and circled Yes anyway, saying that it was just for the records.
The price for the vacuum initially was $2798. We thought it was outrageous and refused to buy anything. Then the salesman started to line up a payment plan and insisted on getting my credit report in order to give us a credit for the purchase.
After I firmly refused to buy, the sales rep got on the phone with his boss and stayed on it while talking to us which I thought was kind of rude. He kept lowering the down payment and the monthly payments while on a phone. My fiance left the room after 2 hours. It was past 10:30 and he had to get up at 5:00am.
I still refused to buy because the final price was too high, so the sales rep became very aggressive, started yelling and called me a liar. I asked why, and he told me that I answered Yes on that last question and now I am saying that I am not going to buy it today. I was trying to explain that he did not come with plan that I would consider acceptable. He kept calling me a liar, which really made me angry.
Salesman was all that time with his boss on the phone. Very rude! Then he got even more aggressive, called me a liar and told me I was cheap, told me to stick my face into that dirty filter pad that he used for demonstration. I was very insulted by his behavior.
At the end, I was tired, I did not like the salesman's attitude and the whole thing did not appeal to me as trustworthy anymore even though he lowered the price by $1200. So I said I am not going to buy anything even for a $100 and told him to leave. He called me something like a scammer and a triple liar and blamed me that he wasted all that time for nothing.
At the end, I reminded about the promised gift for listening to his rude and aggressive presentation the 2 nights at Tahoe and the $50 gas card. He answered, that there is not deal anymore, and that he does not have the vouchers with him. (So he never intended to give them at all anyway?)
Since then I have called the Redwood Empire Technologies Inc. nine times and asked the company to give us the promised 2 nights at Tahoe and the $50 gas card. Each time I was told they were in the mail.
And finally after the whole month the company owner rudely answered that they will NOT give us the promised items because my fiance left before the presentation was over which is against the agreement where both members of the family must stay till the end on order to get the prize.
There was no such agreement! And my fiance stayed till the end through the questionnaire period. The presenter went way past the one hour time initially stated by the company.
The entire process lasted nearly three hours, including about 20 minutes of angry, aggressive, and rude name calling by the presenter. This made me very uncomfortable and scared.
Why are people like this allowed to conduct business in Santa Rosa?
Even though Redwood Empire Technologies sales rep did not take any of our money, we paid with our time. I think that we deserve the promised gift of 2 nights at a lake Tahoe resort and the promised $50 gas card in compensation for the time we spent listening to the presentation. I would appreciate some punitive damages to compensate us for the aggravation caused by the continuous diversionary tactics and lies to avoid meeting their implied contractual obligations.
Concerned105
Santa Rosa, California
U.S.A.
Sales rep arrived at 7:45 pm to our house. He performed his presentation on an air purifier and a Magestic vacuum cleaner made by FilterQueen that lasted more than 2 hours, instead of one.
At the end of the presentation we had to fill out a questionnaire about the products, but the available answers were only yes or no. Especially the last question on the questions list made me feel uneasy. The question was : if we (the Redwood Empire Tech) come up with the plan that fits your need and budget, will you buy the system today? Yes/No. We did not want to give the answer until we saw the prices. But the sales rep told us to answer yes and circled Yes anyway, saying that it was just for the records.
The price for the vacuum initially was $2798. We thought it was outrageous and refused to buy anything. Then the salesman started to line up a payment plan and insisted on getting my credit report in order to give us a credit for the purchase.
After I firmly refused to buy, the sales rep got on the phone with his boss and stayed on it while talking to us which I thought was kind of rude. He kept lowering the down payment and the monthly payments while on a phone. My fiance left the room after 2 hours. It was past 10:30 and he had to get up at 5:00am.
I still refused to buy because the final price was too high, so the sales rep became very aggressive, started yelling and called me a liar. I asked why, and he told me that I answered Yes on that last question and now I am saying that I am not going to buy it today. I was trying to explain that he did not come with plan that I would consider acceptable. He kept calling me a liar, which really made me angry.
Salesman was all that time with his boss on the phone. Very rude! Then he got even more aggressive, called me a liar and told me I was cheap, told me to stick my face into that dirty filter pad that he used for demonstration. I was very insulted by his behavior.
At the end, I was tired, I did not like the salesman's attitude and the whole thing did not appeal to me as trustworthy anymore even though he lowered the price by $1200. So I said I am not going to buy anything even for a $100 and told him to leave. He called me something like a scammer and a triple liar and blamed me that he wasted all that time for nothing.
At the end, I reminded about the promised gift for listening to his rude and aggressive presentation the 2 nights at Tahoe and the $50 gas card. He answered, that there is not deal anymore, and that he does not have the vouchers with him. (So he never intended to give them at all anyway?)
Since then I have called the Redwood Empire Technologies Inc. nine times and asked the company to give us the promised 2 nights at Tahoe and the $50 gas card. Each time I was told they were in the mail.
And finally after the whole month the company owner rudely answered that they will NOT give us the promised items because my fiance left before the presentation was over which is against the agreement where both members of the family must stay till the end on order to get the prize.
There was no such agreement! And my fiance stayed till the end through the questionnaire period. The presenter went way past the one hour time initially stated by the company.
The entire process lasted nearly three hours, including about 20 minutes of angry, aggressive, and rude name calling by the presenter. This made me very uncomfortable and scared.
Why are people like this allowed to conduct business in Santa Rosa?
Even though Redwood Empire Technologies sales rep did not take any of our money, we paid with our time. I think that we deserve the promised gift of 2 nights at a lake Tahoe resort and the promised $50 gas card in compensation for the time we spent listening to the presentation. I would appreciate some punitive damages to compensate us for the aggravation caused by the continuous diversionary tactics and lies to avoid meeting their implied contractual obligations.
Concerned105
Santa Rosa, California
U.S.A.
6 Updates & Rebuttals
Eric
Reno,Nevada,
U.S.A.
WoW! Just be done with your bickering!
#2REBUTTAL Owner of company
Fri, December 05, 2008
Wow,I now realize that no one can ever be satisfied. You probably get mad if some one doesn't give you the right gift you wanted for christmas. I understand. its okay. You can keep holding onto this anger and let it ruin your life. or you can let go and move on. The only person who can decide would be you,of course. I hope everything works out and you follow the rules and guidelines for both the vacation and gas vouchers. The people that complain are the ones who live in their own world and think they're perfect. They never follow all the directions. I guess you fall into their category. I hope you have a fun vacation and just remember... your actions influence others.
Eric
Reno,Nevada,
U.S.A.
WoW! Just be done with your bickering!
#3REBUTTAL Owner of company
Fri, December 05, 2008
Wow,I now realize that no one can ever be satisfied. You probably get mad if some one doesn't give you the right gift you wanted for christmas. I understand. its okay. You can keep holding onto this anger and let it ruin your life. or you can let go and move on. The only person who can decide would be you,of course. I hope everything works out and you follow the rules and guidelines for both the vacation and gas vouchers. The people that complain are the ones who live in their own world and think they're perfect. They never follow all the directions. I guess you fall into their category. I hope you have a fun vacation and just remember... your actions influence others.
Eric
Reno,Nevada,
U.S.A.
WoW! Just be done with your bickering!
#4REBUTTAL Owner of company
Fri, December 05, 2008
Wow,I now realize that no one can ever be satisfied. You probably get mad if some one doesn't give you the right gift you wanted for christmas. I understand. its okay. You can keep holding onto this anger and let it ruin your life. or you can let go and move on. The only person who can decide would be you,of course. I hope everything works out and you follow the rules and guidelines for both the vacation and gas vouchers. The people that complain are the ones who live in their own world and think they're perfect. They never follow all the directions. I guess you fall into their category. I hope you have a fun vacation and just remember... your actions influence others.
Eric
Reno,Nevada,
U.S.A.
WoW! Just be done with your bickering!
#5REBUTTAL Owner of company
Fri, December 05, 2008
Wow,I now realize that no one can ever be satisfied. You probably get mad if some one doesn't give you the right gift you wanted for christmas. I understand. its okay. You can keep holding onto this anger and let it ruin your life. or you can let go and move on. The only person who can decide would be you,of course. I hope everything works out and you follow the rules and guidelines for both the vacation and gas vouchers. The people that complain are the ones who live in their own world and think they're perfect. They never follow all the directions. I guess you fall into their category. I hope you have a fun vacation and just remember... your actions influence others.
Concerned105
Santa Rosa,California,
U.S.A.
The promissed gifts were received, but ...
#6Author of original report
Sun, November 16, 2008
I received the promised gifts: $100 gas redemption certificate from freebeegas.com and 3 days/ 2 nights in a hotel resort from Worldwide Travel center. Also enclosed was a request to remove this compliant. I will remove this compliant as soon as I receive my first gas refund from freebeegas.com for which I found quite a large number of complaints here, and other consumer review sites for taking $5 refundable processing deposit but not giving the promised gas refunds nor paying this $5 deposit back. There also are multiple reports on the above Worldwide Travel center for scamming. So I will see...
Eric
Reno,Nevada,
U.S.A.
you were given your gifts
#7UPDATE Employee
Fri, November 07, 2008
well since you were afraid to give your actual name, then this must be a joke. you were sent your gifts. I sent them to you. as well as a letter asking you to remove this posting. This makes 2 postings on this website that are not accurate. I will ask nicely for you to tell the truth. It always seems that someone will post a complaint on this website with no hesitation, however when the situation is resolved there is no follow up. If you have a problem and it is resolved, you should then retract you complaint.
