- Report: #1310363
Complaint Review: Reed Nissan - Orlando Florida
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Author Not Confirmed
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Reed Nissan
3776 W. Colonial dr Orlando, Florida, USA
Phone:
4072977333
Web:
Reednissan.com
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Reed Nissan Roach infested vehicle Orlando Florida
Brain their sales manager is a complete liar. I purchased a 2014 used Sentra, certified, to find it infested with GERMAN ROACHES. I called this dealership several times to get this issue rectified to no avail. All i kept getting was " We do not service bug problems"
The vehicle pockets and compartments had food in them and when i pulled my rear seats down there was gum stuck to them melted but still in the wrapper. I finally went in and had an argument with Brian who said they would take an hour to bomb it. I sat there an hour and no one even touched it. I waited longer, until 2 hours passed to have brian inform me they will need to keep my car fora day and can not provide me with a loaner.
Once I finally received help from another sales manager who got me into a loaner, they kept my vehicle for 2 weeks and bombed it 11 times! I called exterminators and they informed me German roaches build nests and the problem will not go away until it is found. I asked if it was found they told me no. I then asked was my car stripped during these bombings or did they leave my seats, carpets, and head lining in my vehicle to host these chemical in. Mr. Longacre lied to me once again saying he saw with his own two eyes that my vehicle was stripped down to the metal. When i asked the service manager was that true IN FRONT of brian he said no. So my vehicle is not even safe for me to sit inside of.
I was told I can come in for another vehicle. They also had me look at my vehicle and everything was the exact way it was when i dropped it off including the food in the compartments and gum spot still there and a white line dripping from my center console into my carpet. Brain tried to sell me a brand new 2016 vehicle with my payments $200 higher than what i am already paying. I was told my car i bought for $12,900 (less than 2 months ago) is now only worth $7000 and they can not take my car back and trade it out for something of equal value. My mother then exchanged words with Brian and once I called him a liar to his face he then kicked me off of the property and I was not welcome back. I still have not heard from Vincent or Aaron or anyone i have requested to speak with when I talked to Nissan USA consumer affairs. I am forced to stay in this roach infested car that now smells like chemicals.
