- Report: #534199
Complaint Review: Reeds Jewelers - Greenville South Carolina
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Author Not Confirmed
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Reeds Jewelers
700 Haywood Rd Greenville, 29607 South Carolina, United States of America
Phone:
(864) 288 - 9752
Web:
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Reeds Jewelers Reed's Poor quality and service Greenville, South Carolina
My name is K. Parker. My fiance purchased a diamond engagement ring from me on October 13th of 2009 from Reeds Jewelers in Greenville SC at Haywood Mall. He is the sole account holder. No more than a month after the purchase date,
a diamond fell out of the ring. When I took the ring back to the store they promised me a date to pick the ring up. I called on the promised date, only to be told that the ring was still with the jeweler being repaired. The store manager was very rude and told me that the damage was my fault, that I should consider not wearing my ring with my wedding band and even take it off at bedtime, and that it would be another three days becuase the replacement was on "back-order". Today was the next promised date and yet again, Reeds has failed to make good on their promise. I am extremely dissatisfied with the way the associates and store manager are handling this situation, as they are refusing to close the account or at least give me a replacement. Should they fail to return our first monthly payment and close the account for my fiance, we will be forced to pursue legal charges.
- K. Parker
(((ROR redacted)))
1 Updates & Rebuttals
kparker20
lyman,South Carolina,
USA
Reeds Follow-up
#2Author of original report
Sat, December 05, 2009
Today was the next promised day to pick our ring up from Reeds Jewelers in Greenville, SC at Haywood Mall. As soon as we walked in the door, we could see by the look on the faces of the associates that my ring still was not in. Not that it matters. We told them they need to refund us our first payment and and close our account. They still refuse to do so. The store manager, was again, extremely rude and hateful. I explained to her that my fiance and I, as customers, made a decision to trust that company. And since they have turned their back on us this way, we have every right as dissatisfied customers, to want our refund and account closed. It's not a matter of what they can and "can't" do. It's a matter of want to. Reeds does not care enough about the people they're doing business with to keep their name in good standing us. We will not be back. At least not to do further business with said company!
-K. Parker
