- Report: #411147
Complaint Review: Regions Bank - Coral Gables Florida
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Regions Bank
2800 Ponce De Leon Blvd. Coral Gables, 33134 Florida, U.S.A.
Phone:
305-774-5009
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Regions Bank RATED "F" WITH ME! Coral Gables Florida
While I was still married, my ex-husband shared my checking account at Regions. We were only customers with Regions for about 6 months or more. I was specific in requesting not to have overdraft protection on the account.
My ex primarily used and maintained the account while I used cash most of the time. His debit card transactions were never declined after funds were depleted. The bank added a $500 overdraft protection policy as a "courtesy" with the first attempt at overdrawing the account... without notifying us. My ex continued to use his card thinking everything was ok, until we started to receive numerous overdraft notices in the mail; several notices a day for several days in a row.
The overdraft charges imposed by the bank ranged in amounts from apx. $32 to $132 (on a $5 charge) !!!!!!!!! The "courtesy" policy of implementing an overdraft protection to an account without notifying the customer allows the continuation of transactions when no funds are available. That, in turn, helps the bank to rack up extra fees and charges against its customers. Oh, did I forget to mention how the bank will run the most expensive charge first to increase the chances of multiple overdrafts against their customers? YES THEY DO!
I immediately contacted the bank rep with whom I opened the account so that I could begin to correct the problem and ask the bank for any help they could allow in reducing the outrageous overdraft charges. He promptly stated that he would "get right to it". For nearly 3 months, I sent numerous emails (I have all emails saved) and phone calls to the rep and got the same response: "I'm working on it".
Around January 2008, I discovered that the rep had never touched my file or advised anyone of the problem. I also discovered that Regions Bank had sent me to collections on my account!! So while I'm thinking the bank is working on my file and working with me to correct the overdrafts, they had actually sent me to collections!
I immediately contacted the branch manager at Regions Bank, Coral Gables, and apprised him of the situation. I never disputed any of the transactions because they were legit transactions. I advised him that I am willing to pay off what I actually owe for the transactions along with a portion of the outrageous overdrafts, but would appreciate the bank reducing the overdraft charges as a courtesy, seeing as I had specifically requested NOT to have overdraft protection in the beginning. I even forwarded to him all of the email communications between me and the account rep/csm who was "helping" me. The branch manager simply brushed me off saying there's nothing he can do.
I have been unable to open a bank account because of this dispute being in collections. I filed a report with the Better Business Bureau but they do nothing more than log and report my complaint. They do nothing as far as pursuing legal remedy. I would be interested in speaking with legal counsel regarding this matter.
Anon
Miami, Florida
U.S.A.
My ex primarily used and maintained the account while I used cash most of the time. His debit card transactions were never declined after funds were depleted. The bank added a $500 overdraft protection policy as a "courtesy" with the first attempt at overdrawing the account... without notifying us. My ex continued to use his card thinking everything was ok, until we started to receive numerous overdraft notices in the mail; several notices a day for several days in a row.
The overdraft charges imposed by the bank ranged in amounts from apx. $32 to $132 (on a $5 charge) !!!!!!!!! The "courtesy" policy of implementing an overdraft protection to an account without notifying the customer allows the continuation of transactions when no funds are available. That, in turn, helps the bank to rack up extra fees and charges against its customers. Oh, did I forget to mention how the bank will run the most expensive charge first to increase the chances of multiple overdrafts against their customers? YES THEY DO!
I immediately contacted the bank rep with whom I opened the account so that I could begin to correct the problem and ask the bank for any help they could allow in reducing the outrageous overdraft charges. He promptly stated that he would "get right to it". For nearly 3 months, I sent numerous emails (I have all emails saved) and phone calls to the rep and got the same response: "I'm working on it".
Around January 2008, I discovered that the rep had never touched my file or advised anyone of the problem. I also discovered that Regions Bank had sent me to collections on my account!! So while I'm thinking the bank is working on my file and working with me to correct the overdrafts, they had actually sent me to collections!
I immediately contacted the branch manager at Regions Bank, Coral Gables, and apprised him of the situation. I never disputed any of the transactions because they were legit transactions. I advised him that I am willing to pay off what I actually owe for the transactions along with a portion of the outrageous overdrafts, but would appreciate the bank reducing the overdraft charges as a courtesy, seeing as I had specifically requested NOT to have overdraft protection in the beginning. I even forwarded to him all of the email communications between me and the account rep/csm who was "helping" me. The branch manager simply brushed me off saying there's nothing he can do.
I have been unable to open a bank account because of this dispute being in collections. I filed a report with the Better Business Bureau but they do nothing more than log and report my complaint. They do nothing as far as pursuing legal remedy. I would be interested in speaking with legal counsel regarding this matter.
Anon
Miami, Florida
U.S.A.
2 Updates & Rebuttals
Kh
Na,Florida,
U.S.A.
Same problem
#2Consumer Suggestion
Tue, January 13, 2009
I have the same problem with Regions Bank so please keep me informed if you make any headway. I think that Regions Bank backdated payments so they would overdraft before a payroll direct deposit was posted that would have covered the payments and I am trying to obtain documentation to support my position.
Robert
Irvine,California,
U.S.A.
Comments...
#3Consumer Comment
Mon, January 12, 2009
First the bank did as you asked. They did not give you "Overdraft Protection". Overdraft protection is actually where you have another account(savings, credit card..) that is tied to the checking account. If you Overdraft the Checking Account they pull from this other account to cover the difference. When you have Overdraft protection you do not get hit with the standard OD fees. But depending on the bank and account you may have a maintence fee or a much smaller fee when they have to transfer the funds. This was probably more of a confusion on your part. You are looking for more of not letting the account go into overdraft at all, which is often possible. But even this can't guarantee that you would never Overdraft. The way Debit Card transactions are processed you could have a Debit Card Transaction approved, then if a check posts before the actual Debit Card transaction was submited by the merchant you can still Overdraft. Now, this was YOUR and your now Ex's account. No where in this report do I see where you feel that it is your responsibilty to keep track of your balances, by using something like a register. You basically wanted to spend money until the bank says that there was none left...Not really good financial management. You say that they "run the most expensive charge first". Well yes all major banks posts transactions HIGHEST to LOWEST and have done so for many years. But guess what..posting order DOES NOT matter if you don't overdraft. If you make 3 transactions for a total of $100 and have $105 available, no matter how they post them you can not overdraft. As for them "reducing" the fees, banks will often do that the first(and some even the second time) a person overdrafts. But after that you are not going to find a bank to be as willing to reduce the fees after multiple Overdrafts. Save your time(and money) trying to pursue "legal counsel". Instead spend that time in understanding your banks policy on posting transactions and keeping track of your own purchases as you make them.
