On July 4, 2016, I paid reimage $19.95 for pc repair. Upon the reboot process they locked my computer with a security code and then held my computer for ransom. They could fix my problem for $80. Later, I called back and requested a refund, now they could fix my problem for $299.99 per device in my home. These people are theives, nothing more. They actually laughed at the situation. There was alot of background noise in the background everytime I called trying to get someone to help me get back into my computer that they took from me. Finally, I contacted paypal to request my refund and I had to do a complete reinstall of windows to regain access to my computer. DO NOT USE THIS COMPANY FOR ANYTHING! I've learned that any kind of pc repair I will never use again. I use windows care all these years for free and that is where I will stay. Beware!