Misty2011
Mesa,#2Author of original report
Mon, July 23, 2012
After posting my complaint here, I went ahead and emailed Remarkable Engines. Here's what I told them.....
"I am the daughter-in-law of Frank and Rebekah ******; their 1984 Chevy pickup is sitting in your garage and has been for the past six months.
As a PC repair tech myself, I realize that not all customers will be happy with my work and there are times when I am completing work they think should have been done the first time around, at no charge to my customer. My in-laws have waited patiently for your shop to replace the engine under warranty but six months is absolutely ridiculous. I would never, ever, dream of treating any of my customers in this manner!
They currently live in Payson so when they were told the truck would be ready on July 19, 2012 they came down. Your shop is not
only wasting their time but now their gas as well. Let's be honest here; if you'd done the job right the first time then none of this would have happened. I have advised them to pursue this in small claims court at this point and I am writing reviews about this everywhere I see your company name on the internet. We will be contacting every news channel in Phoenix as well as the Arizona State Attorney General and I will be assisting them in filing the forms to take your business to court. That is, unless we can get this settled once and for all.
I will expect an email back in response to this with a FIRM DATE for the truck to be ready. This is your last chance to make this right before we begin the legal process and ensure that every person in the valley knows what kind of business you run. "
Here is the response I received from Dina, exactly as it was written....
"HI REMARKABLE ENGINES HAS NOTHING TO EXPLAIN FOR THAT THE MATTER WITH THE VEHICLE HAS NOTHING TO DO WITH YOU.
SORRY....
Dina Rae Paz
Remarkable Engines, LLC.
602-278-3571 Fax: 602-278-3572"
All capitol letters..... That just goes to show how incredible unprofessional the people working for Remarkable Engines really are! My in-laws are elderly as well as disabled. This "shop" is doing nothing more than taking advantage of them and there is little doubt in my mind that they are hoping my in-laws will just go away so they can file an abandoned title on their truck and then sell it for an additional profit. My in-laws are already $1600 + in to the so called "repairs" at this place and they cannot afford any more.