- Report: #1352840
Complaint Review: Renew Derma Skin Care - Santa Ana California
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Author Not Confirmed
Why?
Renew Derma Skin Care
PO Box 24567 Santa Ana, 92799-4567 California, USA
Phone:
18774994405
Web:
www.renewdermaskincare.com
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Renew Derma Skin Care website offers a free trial which I signed up for giving my credit card info for shipping. 6 weeks later I got another shipment for the same two products that were sent to me and I was charged $95.00 for them. . Santa Ana California
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I received an email offering a free trial offer for Renew Eye Serum and Renew Derma Cream and ordered these two items
online using a credit card for shipping only. 6 weeks later the same two products automatically arrived via mail and I was charged $95.00 for them. I called customer service and was told that I had checked the box that I accpeted their terms
on the website which requied calling within 14 days if the product didn't work. I advised that I did not see any such box on their website when signing up for the free trial and that the product did not work for me and requested that I return the unopened products for a refund. I was told they did not take
back unopened products nor would they refund the $95.00 and that I could only cancel the "subscription" for automatic future deliveried. I asked for a confirmation # of this cancellation. The response was "you will be sent an email with that". I did not get the email after 3 days so I called customer service back. I was told that only one of the product subscriptions had been cancelled on my call 3 days ago. The representative said they would cancel the second product subscription and gave me a cancellation # for both of 158805. I expressed my disappointment and asked that my comments about this situation be passed on but I did not feel that they would be. Now I see other complaints about this on the internet so it appears many people are being mislead. When the trial products came there was nothing about having to call within 14 days to cancel future deliveries.
Renew Derma Skin Care website offers a free trial which I signed up for giving my credit card info for shipping. 6 weeks later I got another shipment for the same two products that were sent to me and I was charged $95.00 for them. I did not sign up for automatic renewal at the time of signing up for the free trial and did not see anything in writing about this being a subscription for continued products. I called their customer service but was told they didn't take back unopened products and that I had checked the box that said I accepted their terms. I explained there was no box on the website stating this and expressed disappointment that this was their response. I hope that my reporting this will helps other not to be ripped off by this company thinking they are just signing up for a free trial of their Renew Derma Cream and their Renew Derma Eye Serum.
