- Report: #228788
Complaint Review: Rent A Center - Pasadena Texas
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Rent A Center
2107 S. Richey Pasadena, 77502 Texas, U.S.A.
Phone:
713-4733338
Web:
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Rent A Center In Pasadena Texas ripped me off by taking out the 1gig of memory I purchased to upgrade so that my inferior dell couuld keep up with other computers. Pasadena Texas
*Consumer Suggestion: Rental item...
*UPDATE Employee: Common Sense
*Author of original report: Loyal Employee
*Author of original report: Loyal Employee
*Author of original report: Loyal Employee
*UPDATE Employee: Me?
*UPDATE Employee: In order to receive a loaner you must have Benefits Plus
*UPDATE Employee: a word of advise
I had been purchasing a dell computer from the Rent a Center in Pasadena. The computer then would not read the dvd burner so I took it in to get serviced, so I thought. One of the store's employees'by the name of Bruno ended up fixing it himself and I had my computer back the next day.
As soon as I brought it home it would now not read the floopy disk drive. OH, no big deal I thought as I never used the floopy drive anyway. As the week went on more and more things happened to the computer. I finally got fed up with the computer so I finally took it in to get serviced again.
This time I made sure to tell Bruno to send it to get serviced by a real computer technician. Being that Christmans was 2 weeks away, I was told by Bruno that it wouldn't come back until after Christmas. Which was no big deal to me. I purchased 2 512 gigs of memory to upgrade the computer. I never thought to get the memory out before it went to get serviced. I TRUSTED BRUNO AND THE EMPLOYEES OF RENT A CENTER.
On the 28th of December I called Bruno to find out if my computer came back from service. I was then RUDELY awakened by the "manager",Niomi, of this particlar store. She ranted and raved about me being late and that I could no longer get the computer back.We went round and round on the phone for 10 minuters or so then I finally told her that if I couldn't get my computer back which I had been paying for on for almost 2 years and all I owed on it was $500 then I wanted the memory I put in it.
Niomi then told me that there was no extra memory in the computer. I went on line and found a phone number to the coporate office and after a day or so I received a phone call from the District Manager, Annette Brooks. And just as I thought, she made every excuse in the book not to believe me.
Even after she found out that the store manaager was lying about the dates the computer was taking back to the store and about how it never even was sent to get serviced. She told me that all she could do was not charge me late charges for a computer I didn't have for almost 3 weeks.And that my weekly payments would go from $55 to $35 a week....WOW!! And I was supposed to cool with that.
I then asked her to let me speak to her boss and at first she said I would have to call the corporte office. Then she gave me a name of Walker Ashberry which is supposed to be the Regional Manager. So I did call back to the corporate office and I was told that Regional Managers do not accept phone calls. What kind of freaking crap is that!!
I left a message for him anyway and to my amazement, I received a phone call from Annette Brooks several hours later telling me that after receiving a phone call from her boss,she would take off $200 of my final payment to cover for the memory I purchased and that was taken from the computer.
Now remember, at first Annette said there was no way she would reimmberse me in any kind of way, shape or form for memory she wasn't even sure ever existed. So I said no problem. I had already invested all this money in this computer I was not going to lose it even if it meant taking a hit like that.In the end I know they still stuck it to me even if they took off $200 from the last $500 I owed.
It it sad that people and corporations can get a way with stealing from hard working people like me and you. And the employees of Rent a Center are allowed to steal our hard earned money. I trusted Bruno and in the end he screwed me big time. I am still so angry at Niomi and Bruno for lying and stealing. But that is ok.....All I have to say to Niomi, Bruno, Annette Brooks and Walker Ashberry, is one word....KARMA!!
Just remember folks, what comes around goes around and the great thing is that when it is there turn to be screwed, it will be much worse.....
And all I have to say to any comsumers out there is to BEWARE...of places like Rent a Center. It doesn't matter how good of a customer you are. They will steal from you the first chance they get because they know they can get away with it.
Margaret
Pasadena, Texas
U.S.A.
Click here to read other Rip Off Reports on Rent a Center
As soon as I brought it home it would now not read the floopy disk drive. OH, no big deal I thought as I never used the floopy drive anyway. As the week went on more and more things happened to the computer. I finally got fed up with the computer so I finally took it in to get serviced again.
This time I made sure to tell Bruno to send it to get serviced by a real computer technician. Being that Christmans was 2 weeks away, I was told by Bruno that it wouldn't come back until after Christmas. Which was no big deal to me. I purchased 2 512 gigs of memory to upgrade the computer. I never thought to get the memory out before it went to get serviced. I TRUSTED BRUNO AND THE EMPLOYEES OF RENT A CENTER.
On the 28th of December I called Bruno to find out if my computer came back from service. I was then RUDELY awakened by the "manager",Niomi, of this particlar store. She ranted and raved about me being late and that I could no longer get the computer back.We went round and round on the phone for 10 minuters or so then I finally told her that if I couldn't get my computer back which I had been paying for on for almost 2 years and all I owed on it was $500 then I wanted the memory I put in it.
Niomi then told me that there was no extra memory in the computer. I went on line and found a phone number to the coporate office and after a day or so I received a phone call from the District Manager, Annette Brooks. And just as I thought, she made every excuse in the book not to believe me.
Even after she found out that the store manaager was lying about the dates the computer was taking back to the store and about how it never even was sent to get serviced. She told me that all she could do was not charge me late charges for a computer I didn't have for almost 3 weeks.And that my weekly payments would go from $55 to $35 a week....WOW!! And I was supposed to cool with that.
I then asked her to let me speak to her boss and at first she said I would have to call the corporte office. Then she gave me a name of Walker Ashberry which is supposed to be the Regional Manager. So I did call back to the corporate office and I was told that Regional Managers do not accept phone calls. What kind of freaking crap is that!!
I left a message for him anyway and to my amazement, I received a phone call from Annette Brooks several hours later telling me that after receiving a phone call from her boss,she would take off $200 of my final payment to cover for the memory I purchased and that was taken from the computer.
Now remember, at first Annette said there was no way she would reimmberse me in any kind of way, shape or form for memory she wasn't even sure ever existed. So I said no problem. I had already invested all this money in this computer I was not going to lose it even if it meant taking a hit like that.In the end I know they still stuck it to me even if they took off $200 from the last $500 I owed.
It it sad that people and corporations can get a way with stealing from hard working people like me and you. And the employees of Rent a Center are allowed to steal our hard earned money. I trusted Bruno and in the end he screwed me big time. I am still so angry at Niomi and Bruno for lying and stealing. But that is ok.....All I have to say to Niomi, Bruno, Annette Brooks and Walker Ashberry, is one word....KARMA!!
Just remember folks, what comes around goes around and the great thing is that when it is there turn to be screwed, it will be much worse.....
And all I have to say to any comsumers out there is to BEWARE...of places like Rent a Center. It doesn't matter how good of a customer you are. They will steal from you the first chance they get because they know they can get away with it.
Margaret
Pasadena, Texas
U.S.A.
Click here to read other Rip Off Reports on Rent a Center
8 Updates & Rebuttals
Brad
Mexico,Maine,
U.S.A.
a word of advise
#2UPDATE Employee
Mon, July 09, 2007
I work for Rent-A-Center and although I am fairly new, the policies on computers is very clear: "STAY OUT UNTIL YOU OWN IT!". The customer is solely responsible for anything done to the computer outside of the store, at the customers residence. The contract can also be terminated immediately if it is discovered that someone has tampered around inside of the computer. Just remember that you signed a LEGALY BINDING CONTRACT saying you wouldnt even open the computer cause its not yours until it is paid off in full.
Rentacenter
Colorado Springs,Colorado,
U.S.A.
In order to receive a loaner you must have Benefits Plus
#3UPDATE Employee
Sun, July 08, 2007
I am sorry to hear about your situation, and I wanted to inform you that during the close of your contract the first page that prints is for Benefits Plus, this is the program that gives you a loaner when your product needs servicing, and also gives you a year of free parts and labor as long as you pay the $3.00 plus tax a wk for a yr after you payoff. I also can say that while you may be mistreated at your store,not all of the stores are like that. For instance,in my market which is 240, in Region 40. I work for the largest store in the market,and we make sure all customers are satisfied one way or another. If we have a service issue that involves us not being able to fix your computer,then we search the market for another computer like yours that has the same or less remaining on it. I can assure you if you were at my store you would not be receiving this kind of headache. Oh, and unfortunately for you if you disagree with Rent-A Center you can't sue them. During the contract process one of the pages you sign is an Arbitration Agreement,which states, two things... ONE..If you disagree with anything in the contract than you you agree to arbitrate with a third party outside of court, and you also agree that if a class action lawsuit arises you agree not to join. Employees also have to sign this upon employment and promotion too. To set the record straight about late payments, RAC has a no tolerance policy about being late. It states in your contract that you signed that you agree to make your renewal payments on or before your due date,or a double payment will be requested to keep you in advance status. It also states you have life time reinstatement, so that if you get in a bind,just return the merchandise to the store and tell them to hold it for you for a couple of weeks to let you get caught up on your bills,and then simply reinstate where you left off at. Sales Manager Colorado Springs, CO
Sparklez
Austin,Texas,
U.S.A.
Me?
#4UPDATE Employee
Sun, June 24, 2007
I am the one with our common sense? Well I read before I sign a document. Read the part about MAINTANCE AND WARRANTY. As part of Rent A Centers service you are automatacly get a loaner, and if they didn't give you one and you didn't say anything about it, well perhaps you should learn to read before you sign and ask question huh..
Margaret
Pasadena,Texas,
U.S.A.
Loyal Employee
#5Author of original report
Sat, January 13, 2007
First of all I could understand you not getting back the orginal merchandise if it was completely broken, but in my case all the computer needed the first time was to be reformatted. I didn't remove the extra memory I had purchased due to the fact that I TRUSTED this people. I had been a very loyal customer and had only been late twice in the year I had been paying for the merchandise. And the first time I took it to get service, the memory stayed in the computer and it came back with the computer. That is why I didn't even think twice about taking it out. As for you SPARKLZ, you are obvisiouly the LOYAL employee and you are obviously the one with NO COMMON SENSE....now let me just tell you, I WAS NEVER OFFERED A LOANER DURING THE TIME THE COMPUTER WAS GOING TO BE IN SERVICE....if that would have been the case I wouldn't have mind paying for it.....but since I didn't have any merchandise for 3 weeks....WHY SHOULD I HAVE TO PAY FOR IT....I DIDN'T HAVE ANY MERCHANDISE......IDIOT!!! There is nothing wrong with upgrading anything if you KNOW you are paying on it to keep it,NOT JUST RENTING IT....I HAD ALREADY HAD THIS COMPUTER FOR ONE FULL YEAR...AND I ONLY HAD 4 MONTHS LEFT TO PAY ON IT... YOU EMPLOYEES OF RIP ME OFF....oops..my bad...of Rent A Center...should be more HONEST. If Rent A Center doesn't pay you enough to buy your s**t...then you should really get another job that does pay you enough to buy your own s**t....that way you "LOYAL" employees of RIP ME OFF...don't have to STEAL from any customers....NOW THAT'S COMMON SENSE.....
Margaret
Pasadena,Texas,
U.S.A.
Loyal Employee
#6Author of original report
Sat, January 13, 2007
First of all I could understand you not getting back the orginal merchandise if it was completely broken, but in my case all the computer needed the first time was to be reformatted. I didn't remove the extra memory I had purchased due to the fact that I TRUSTED this people. I had been a very loyal customer and had only been late twice in the year I had been paying for the merchandise. And the first time I took it to get service, the memory stayed in the computer and it came back with the computer. That is why I didn't even think twice about taking it out. As for you SPARKLZ, you are obvisiouly the LOYAL employee and you are obviously the one with NO COMMON SENSE....now let me just tell you, I WAS NEVER OFFERED A LOANER DURING THE TIME THE COMPUTER WAS GOING TO BE IN SERVICE....if that would have been the case I wouldn't have mind paying for it.....but since I didn't have any merchandise for 3 weeks....WHY SHOULD I HAVE TO PAY FOR IT....I DIDN'T HAVE ANY MERCHANDISE......IDIOT!!! There is nothing wrong with upgrading anything if you KNOW you are paying on it to keep it,NOT JUST RENTING IT....I HAD ALREADY HAD THIS COMPUTER FOR ONE FULL YEAR...AND I ONLY HAD 4 MONTHS LEFT TO PAY ON IT... YOU EMPLOYEES OF RIP ME OFF....oops..my bad...of Rent A Center...should be more HONEST. If Rent A Center doesn't pay you enough to buy your s**t...then you should really get another job that does pay you enough to buy your own s**t....that way you "LOYAL" employees of RIP ME OFF...don't have to STEAL from any customers....NOW THAT'S COMMON SENSE.....
Margaret
Pasadena,Texas,
U.S.A.
Loyal Employee
#7Author of original report
Sat, January 13, 2007
First of all I could understand you not getting back the orginal merchandise if it was completely broken, but in my case all the computer needed the first time was to be reformatted. I didn't remove the extra memory I had purchased due to the fact that I TRUSTED this people. I had been a very loyal customer and had only been late twice in the year I had been paying for the merchandise. And the first time I took it to get service, the memory stayed in the computer and it came back with the computer. That is why I didn't even think twice about taking it out. As for you SPARKLZ, you are obvisiouly the LOYAL employee and you are obviously the one with NO COMMON SENSE....now let me just tell you, I WAS NEVER OFFERED A LOANER DURING THE TIME THE COMPUTER WAS GOING TO BE IN SERVICE....if that would have been the case I wouldn't have mind paying for it.....but since I didn't have any merchandise for 3 weeks....WHY SHOULD I HAVE TO PAY FOR IT....I DIDN'T HAVE ANY MERCHANDISE......IDIOT!!! There is nothing wrong with upgrading anything if you KNOW you are paying on it to keep it,NOT JUST RENTING IT....I HAD ALREADY HAD THIS COMPUTER FOR ONE FULL YEAR...AND I ONLY HAD 4 MONTHS LEFT TO PAY ON IT... YOU EMPLOYEES OF RIP ME OFF....oops..my bad...of Rent A Center...should be more HONEST. If Rent A Center doesn't pay you enough to buy your s**t...then you should really get another job that does pay you enough to buy your own s**t....that way you "LOYAL" employees of RIP ME OFF...don't have to STEAL from any customers....NOW THAT'S COMMON SENSE.....
Sparklez
Austin,Texas,
U.S.A.
Common Sense
#8UPDATE Employee
Fri, January 12, 2007
The reason you get charged still is becuase you are still renting even thought you have your merchandise in sevice. THAT IS WHY YOU ARE PROVIDING A LOANER COMPUTER DURING THE TIME YOURS IS ON SERVICE. As for the memory of the computer, you shouldn't of modified it in any way shape or form to begin with. It was NOT your property. Its not yours till you have finished paying it off as stated by the rental agreement and signed and you have recieved your certificate of ownership. Its just common sense.
Mike
Radford,Virginia,
U.S.A.
Rental item...
#9Consumer Suggestion
Fri, January 05, 2007
When you send a rental appliance back for service, there's no guarantee they'll even give you back the SAME unit. They aren't required to, they can replace it with an equivalent unit. You must remove any options that you purchased seperately and back up your data (and of course destroy any sensitive data, because another customer may eventually get "your" computer) before sending it in. They shouldn't charge you rent while the unit is in their possession for service. That's why they should like to just swap it for another one. When you come to your senses about rent to own, look at how much you have remianing to pay versus what the unit is worth to decide if you want to continue. The amount you have already paid is irrelevant, although a lot of people have a hard time getting over it, that money is gone. Decide based on the options you have now (keep unit or return it) and which will be the best deal for the future.
