- Report: #660208
Complaint Review: rent a center - vancouver Washington
Reported By:
laura888 -
vancouver, Washington, United States of America
Submitted:
Updated:
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Author Not Confirmed
Why?
rent a center
fourth plain blvd vancouver, Washington, United States of America
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rent a center joe, delivery guys, and some other guys who calls RENT A CENTER NEEDS TO PAY FOR THE TIME THEY COST MY DAUGHTER MEDICAL HELP! vancouver, Washington
so i am a current customer with rac. we have a 42" tv from them. we make $70 a month payments. always on time. well on the 1st of november. i paid the whole month up. the very next morning i got a call sayin that i have a payment due and it was late and being charged a fee. i told them i have a comf number from paying online. read it to the guy. he told me he didnt have it in his system. so then said i either pay or they will come get the tv! well yesterday evening around 5 o clock, my daughter was having a seizure. at that time i had called 911. well a few mins later i heard a knock on the door. i ran downstairs with my limo screaming 17 m old daughter. i went to unlock the door and thought it was the paramedic! well it was a rent a center guy! i told him my daughter just had a seizure and needed to leave ill call them in the morning. i went to shut the door, he put his foot in the door and said not with out my tv. i said move out of my door way or im calling the police, he said no. i said 911 is on there way cuz of my daughter n will be here any min. well i then noticed that there truck wasnt even in my driveway! they parked around the *** corner!!!! 911 got there and just as we were loading in the ambulance the guy came back saying he wanted his tv! also at that time my husband got there after leaving work and me calling telling him we r going to the hospital. the guy threatened my husband saying he didnt care if we paid. and gave us a paper stating that our contract was canceled. this was at like 8 something at night! well my husband told him get off the property of he was going to have the police show up. the paramedics were concerned for the way the guy was there treatin us while my baby was on a streacher! they told him to leave right away so we could go! he left. later that night when we got home. there was a note on are door sying he would be back to get whats his! im scared as ***! if i had the time i would take it back to them but i cant leave my daughters site right now at home. and i sure as *** dont want them near my house to pick it up!
2 Updates & Rebuttals
Carl
Boston,Massachusetts,
U.S.A.
Customer Service???
#2Consumer Comment
Sat, November 27, 2010
Seriously this is not your company policy. Pleeeease!! You have got to be kidding right? You treat your employees like dirt and you customers worse. Do you not think your policies force your untrained employees to break the law? I have proof of the way your employees act do you want it? No! "We will have the district manager call you" and that solves the problem how? The DM are the ones not training the employees. I can easily see every word of this story being true.
bballboy
Virginia,United States of America
Contact Customer Support
#3UPDATE Employee
Fri, November 12, 2010
Hi, I am extremely sorry to hear about the behavior you shared in your entry. I work with RAC and it is not our policy to harass customers, or leave hangers with anything more than contact information. Please contact Customer Support at (1-800-422-8186) so that we can help to resolve this matter. Thanks!
