- Report: #1186860
Complaint Review: rentalcars.com - Internet
Reported By:
Cvillebrit -
Charlottesville, Virginia,
Submitted:
Updated:
-
Author Not Confirmed
Why?
rentalcars.com
Internet, USA
Web:
www.rentalcars.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
rentalcars.com Total rip off and awful customer service Internet
I rented a car in Bordeaux through rentalcars.com, and when I arrived at the Europcar rental desk I was told that they couldn't accept my American credit card because the numbers weren't embossed. When it became clear that they weren't going to budge, we put the car rental on my European friend's credit card. The cost was the same in Euros as it had been in dollars, but we just wanted to get the car rented. Later, I discovered that my card had been charged by rentalcars.com and my friend's card had also been charged for the same rental.
When I contacted rentalcars.com they kept arguing that we had not been double charged and finally said that the charge on my card was for the car rental, and the charge on my friend's card was for additional insurance. We had been told by Europcar that the total charge including insurance was the 76 euros that was charged on my friend's card.
I requested a copy of the agreement from rentalcars.com, but they never provided it. It's clear to me that they have no interest in providing any sort of good customer service, and that they are going to keep my money. I will NEVER use them again, and will be happy to pay a little more to go through a reputable company.
