Complaint Review: Renue Derma - San Diego California

Dear Sir or Madam,

I am writing to dispute a debit in the amount of $ 267.14 from my ABCO Federal Bank Checking account. This is an unauthorized and inaccurate charge. This company solicited free samples to tryout their products.

I did not see any information on their website advertisement, terms or disclosures indicating that there were any extra charges, when I ordered these free samples, that were promise to be delivered within 5 to 7 days. After my initial payment of the shipping cost of $4.94 + $5.95 = $10.90, which would allow me to try Renue Derma samples. So why was I charged $267.14? I did not even get the samples that I paid to have delivered.

On Friday August 21^th, 2015 the shipping fee of $10.90 was deducted from my bank account and by Thursday August 27^th 2015 I still never received any free sample products, and there were no notification or correspondence followed up by Renue Derma to inform me of the sample delivery or delay.

On September 8^th, 2015 my bank account was charged $ 94.57. On Friday September 11^th, 2015 another deduction of $67.10 was taken out of my account by Renue Derma. As I continued checking my bank account I notice that on Tuesday September 29^th, 2015 a 3^rd deduction of $94.57 was taken by Renue Derma again. I called the 18553007779 & 18552330006numbers listed on my bank statement to find out why this company scam me out of $267.14 and what gave or who gave them the right to illegally scam money out of my bank account.

Wednesday September 30^th, 2015 I was told by one representative that my samples were shipped out in September and it should be here any day now, and not to worry about the charges because they would be adjusted and properly refunded back to my bank account.

I ask this young lady did she realized that Renue Derma Company, subsidiaries and affiliates  just committed fraud and are liable for illegally swindling money out of peoples bank accounts without their permission. I also informed her and made her aware that I am going to report and make all my complaints against this fraudulent company for scamming and sealing my money from my bank account. She hanged up the phone and disconnected me before I could finish. I tried to call back several times but there was no answer.

On Thursday October 1^st, 2015 I received a package that was dated Monday September 28^th, 2015 and the package contained one jar of Renue Derma cream that looked rewrapped with shrink wrap plastic and used! Something I would never put on my 60 year old face.

On Thursday October 1st 2015 I called Renue Derma Company several times, no answer. On Friday October 2^nd 2015, I finally reached a representative who refuse to give me her name. I explain to her that I never received any merchandise from Renue Derma and I wanted a refund of the total amount that they illegally and dishonestly deducted from my bank account.

I also explain that their negligence, lies and running me around gave me a very good reason not to trust or want to do business with a company that don’t value customers or steal and scam monies that do not rightfully belong to them. I am frustrated and distressed with the way I have been handled for over 6 weeks.

After explaining my grievance in detail to the representative, she paused for a while to the point I continued to say “hello, hello are you there”

I ask the young lady her name, she ignored me, her response was that I would not get a refund and that the company sent the merchandise to me and she is sorry that I have not gotten it yet but if I wait it should be delivering soon. I explain nicely that I just want my money returned back to my bank account. This girl started getting load and belligerent with me stating that “YOU ARE NOT GETTING A REFUND” but I can offer you discounts to continue the products and that’s, that!!!. I ask her for her name again and she refused again. I requested to speak to her supervisor, she slam the phone down and completely hung up on me.   

 I called back, the phone ring fifteen (15) times before someone picked it up. I ask the young lady her name immediately. The young lady sound like the first one I spoke to earlier, she said her name was Ms. Ashely.

After speaking to two different representatives whom had a very heavy accents and nasty dispositions that I could barely understand, I suspected and realized I had just been scam and ripped off from ordering free samples on this internet site.  www.renuederma.com

I explained my situation to Ms. Ashely and my demand for a refund was met by multiple attempts by her, to upsell an original agreement that she insisted and claimed that I had agreed to. I tried to get her attention but she continued ignoring and talking over me.  She continued saying over and over “I will give you an additional free $100.00 to spend wherever you desire, due to any inconveniences that you may have suffered”, I continued to refuse. I explained that all I am demanding is the refund of my $267.14, that’s all, and I will send your damage, one open looking jar of shrink wrap face cream, that arrived 6 weeks later with something crawling inside of it!

Ms. Ashely reluctantly told me that I would receive my refund 2 to 3 days from Friday October 2^nd 2015 and to go to my e-mail to see my refunds. I made double sure that she was refunding my total amount. She assured that $267.14 is being refunded right now as we speak, just give it a few minutes and it will be in my e-mail.  

She gave me a cancellation confirmation number C1465920, my refund confirmation number 2830955503, she stated that it will take 2 to 3 days to show my complete refund of $267.14 on my bank account. She rushed me off the phone while I was asking her to confirm the amount in my e-mail. She cut me off and said have a good day! And hung up on me.

I checked my e-mail, order #1445179 refund was $23.48 and order #1438973 refund was $33.00. I tried to call back at 18552330006 to advise Ms. Ashley that my refund was incorrect and that she needed to properly correct the amount to $267.14, but once again no one answered the phone.