- Report: #305080
Complaint Review: RESERVATION REWARDS - Shopper Discounts & Rewards - Norwalk Connecticut
-
Author Confirmed
Why?
RESERVATION REWARDS - Shopper Discounts & Rewards
reservationrewards.com Norwalk, 06851 Connecticut, U.S.A.
Phone:
800-732-7031
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
RESERVATION REWARDS, Shopper Discounts & Rewards Unauthorized charge $12.00 to creditcard, I signed up for a 10$ off coupon off what I thought was Amazon site. Norwalk Connecticut *EDitor's Suggestions on how to get your money back into your bank account!
This is diabolical. I was scammed just like the other people on this site describe, and I thought I was smarter than that. Ouch. I made a bunch of purchases from amazon.com in December, and was offered the 10$ off coupon, which I happily used, thinking it was from the amazon site.
I received 2 emails on Jan 29, 2008 one from [email protected]
and one from [email protected].
I plugged the phrase Reservation Rewards into google, and found this Ripoff report website, and I'm glad that I did. After reading what happened to others, I checked my credit card statement just now and discovered on January 29 an unauthorized charge of 12$ was placed on my credit card with the description: Reservation Rewards, 800-7327031 CT.
Oh man, I just called the 800 732 7031 customer service number for these people, and spoke with Marsola who was very polite. He gave me a spiel about how much I could save with my membership. He said their company tried to make it clear what it meant to sign up with them. He advised he would cancel my "membership" and then asked what else he could do to help, and I said yes, take the charge OFF of my credit card. He said he would do that and I should see the credit in 3-5 days. Then he said do you want me to cancel your membership to Shopper Discounts and Awards, as well? I said yes, and he said he would take the 12$ charge off of my credit card for that one too! (I didn't notice that charge before - it has a different 800 number: Description: Shopper Discounts, 800-8898776 CT). He asked me again how he could help me, and I said that if his company had made it clear from the beginning that they were going to charge 24$ a month on my credit card, just for signing up for a 10$ coupon, and then I would not have signed up in the first place! He apologized for any inconvience. Easy apology, since they are making so much money off so many unsuspecting people - they won't miss my 24$ a month - if they really credit the charges.
I will call my credit union tomorrow during business hours, and make sure those charges come off or are stopped. I'm not trusting Reservation Rewards to take care of it.
Jennifer
Manhattan Beach, California
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
I received 2 emails on Jan 29, 2008 one from [email protected]
and one from [email protected].
I plugged the phrase Reservation Rewards into google, and found this Ripoff report website, and I'm glad that I did. After reading what happened to others, I checked my credit card statement just now and discovered on January 29 an unauthorized charge of 12$ was placed on my credit card with the description: Reservation Rewards, 800-7327031 CT.
Oh man, I just called the 800 732 7031 customer service number for these people, and spoke with Marsola who was very polite. He gave me a spiel about how much I could save with my membership. He said their company tried to make it clear what it meant to sign up with them. He advised he would cancel my "membership" and then asked what else he could do to help, and I said yes, take the charge OFF of my credit card. He said he would do that and I should see the credit in 3-5 days. Then he said do you want me to cancel your membership to Shopper Discounts and Awards, as well? I said yes, and he said he would take the 12$ charge off of my credit card for that one too! (I didn't notice that charge before - it has a different 800 number: Description: Shopper Discounts, 800-8898776 CT). He asked me again how he could help me, and I said that if his company had made it clear from the beginning that they were going to charge 24$ a month on my credit card, just for signing up for a 10$ coupon, and then I would not have signed up in the first place! He apologized for any inconvience. Easy apology, since they are making so much money off so many unsuspecting people - they won't miss my 24$ a month - if they really credit the charges.
I will call my credit union tomorrow during business hours, and make sure those charges come off or are stopped. I'm not trusting Reservation Rewards to take care of it.
Jennifer
Manhattan Beach, California
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
