- Report: #310502
Complaint Review: Residential E-Mail LLC/ESBI - Internet
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Author Confirmed
Why?
Residential E-Mail LLC/ESBI
billview.com/esbi/index.htm Internet, U.S.A.
Phone:
888-302-3724
Web:
N/A
Categories:
Business Rating:
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Residential E-Mail, LLC / ESBI Residential Email, LLC charges your phone bill, claims you signed up for service online... unauthorized, I want my $74.75 back!!! billview.com/esbi/index.htm Internet
After going through my phone bill's details for the first time in 5 months, I noticed "Enhanced Service" charges for $14.95 per month since October. I called AT&T and they said they couldn't help me, that I had to contact the company whose name appeared next to these charges on my bill. This company, Residential E-Mail, claims that I signed up for this service on line in October, but that I have yet to take advantage of the benefits of the service, would I like to hear the benefits of the service. That's when I cut her off to tell her that I wanted my money back, all $74.75 of it back, unless she could prove to me that I personally authorized this. She said she had to verify my billing address, etc. and that I would receive a credit on my phone bill within 1-7 business days. I will believe it when I see it, but I am not giving up!! I feel violated that an outside company can begin charging my phone bill with bogus charges without my authorization!
Dani c
Saint Louis, Missouri
U.S.A.
Dani c
Saint Louis, Missouri
U.S.A.
