- Report: #1369864
Complaint Review: Revita Youth - St. Petersburg Florida
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Revita Youth
St. Petersburg, Florida, USA
Phone:
2813841248
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Revita Youth Deceptive, non transparent subscription program with outrageous pricing that remains hidden St. Petersburg Florida
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I made the mistake of accepting to receive a free product and paid shipping only in December 2016. When the product arrived, I had already forgotten the means through which I had ordered (Facebook ad I believe), as no notification/confirmation, etc. of the "order" was sent via email. I tried it and was unimpressed. A month later, another package arrived. I had not requested it and read nothing of an ongoing shipment. There was NO documentation in the package (receipt, information for a return - nothing).
With a busy schedule and children away at colleage - visiting them frequently - I made a note to figure out how to ensure I would receive no more shipments when another would arrive. Well, three months in, I finally receive a notification from the credit card I had apparently used for the initial "shipping only" trial offer asking if I had spent $200 on eye products. I immediately indicated NO and thought my cc had been compromised. It was only with this alert that I was given a phone number to the company and information on what the products had been costing (nearly $1000 at this point).
How could I have not know said the customer service rep at Revita Youth........ I suspect as designed by their company. I rarely used the cc I had initially paid the "free trial" shipping of $5 and was set up on auto pay/paperless billing. I was NOT alerted about these charges until April 23 (three months after they began). Nothing changed in my bank account. It was a cc I rarely used. There was absolutely NO information on the fact that I had, in fact, committed to a "subscription" that cost $200/mo. NOTHING. There was NO receipt in the boxes (which I had began setting aside to return when I had figured out how to/where to send them). There was NO visibility in what I had apparently signed myself up for and what it was costing me.
The entire program is set up to deceive and obtain as much money as possible until the unsuspecting customer realizes what is happening. They then inform of unrealistic return requirements.
This report is just the beginning. I am filing a complaint with the better business bureau. I am pursuing fraudulent activity claims with my credit card company against Revita Youth and I will be launching a full scale anti Revita Youth social media campaign.
This was WRONG. They are deceiving people.
