On 4/19/2016 we signed an agreement for Solar with Revolve in Redding,Ca. The salesman told us we needed a ballast mount for optimal performance. A month went by and we had not heard anything. I called was told it was with the county waiting for permits. A week later, I called again to check, thinking that I needed to get on the county- only to get a call back that Revolve needed another paper signed before it could be submitted for permits. Finally on 6/13 there was finally a permit issued and the system was installed. It was finalized on 6/28/2016. We got our permission to operate on 7/5/2016. We thought that everything was ok....until Sat 9/24/16 when I got home from work to find a certified letter that Soligent (a supplier for Revolve) had put a lien on our property for non payment. I called Revolve at 4:40pm on 9/24 and then burst into tears. You see, we are right in the middle of a refinance on our property and this messes it all up. When I did not get a call back by 5pm, I went online and posted a review. Shortly after, I received a much appreciated call from Tim Padden (CEO or Revolve). I was assured that this was a top priority and would be taken care of. I was assured that his attorneys would be on it. I was assured that Soligent had in fact been paid for their work here. This may be the case, but that was the last I had heard. We are hard working individuals with 2 disabled children (adults) in our home and we help take care of elderly parents. This is so upsetting and I do not want anyone to have to stress out and worry about their property that they have worked so hard for. I will update or remove once this issue to solved. In the meantime, I have a $30K loan that I am paying on for the Solar. I have a lien for over $11K on our property that is stopping our refinance. This is not OK.
Update: The Company CEO has been promising me since 9/24/2016 that it would be taken care of. That it was top priority and that he was meeting with his attorney- then today it changed to his "guy" is meeting with an attorney here in Ca at 3 and he instructed his "guy" to call him as soon as the meeting is over (from the parking lot) and he would call me immediately. I emailed him at a little before 6pm Ca time and guess what my response was that he was at dinner and would call when he was done. It is now 7pm Ca time *9pm in Texas where he lives, and still no closure. I will be calling our attorney tomorrow as well as all of the local news outlets.
DO NOT USE REVOLVE SOLAR!! THEY HAVE FILED BANKRUPTCY AND WILL NOT TAKE CARE OF THE ISSUES. JUST A BUNCH OF FALSE PROMISES AND LIES!