Complaint Review: REWARD AISLE - Internet

Watch out for these scammers. I made the mistake of not checking them out before I went through he** to fulfill all their requirements in order to receive a $250 VISA gift card, which they promised, but never provided. If you look at the "contact us" link at the bottom of the website address I have provided, you will notice that these people do not provide any adequate contact information whatsoever - no phone number, email address or address/physical location.

Had I taken the time to look at this before I signed up and started leaping through their "hoops," I'd have known this was a blatant scam. They claim all kinds of "free" offers, which require credit card information. This should always be a red flag. Reward Aisle and their "partners" then use a few different tactics to steal your money. These offers have ridiculous rules and restrictions - and in spite of all this inconvenience and my misgivings, once I had started the process, I was determined to finish and get the gift card.

I will mention just a few of Reward Aisle's interesting tactics used by them and their "partners" to take your money . . . in order to get the "free trial" product of one of these "partners," they automatically sign you up for an auto ship program in a very sneaky, clandestine manner. Once they've done this, then they make it very difficult, if not almost impossible, to cancel.

Another company sent me a very small bottle of their liquid sleep aid for a "free trial." Once you receive the product, if you take the time to read the full page of fine print that is scattered in among other solicitations and unnecessary paperwork, you will discover that the product is not free at all. What you find out upon reading their package insert is that they are allowing you ten days to try this product for "free" (the ten days also includes the time it takes them to ship it to you). However, if they do not have the small bottle with the remaining product back within ten days, they charge your credit card $60, plus outrageous shipping and "handling" charges.

In order to avoid additional unwanted charges to your credit card, another one of these "partner" companies requires you to call a long distance number to obtain an RMA (Return Merchandise Authorization) before returning the garbage they sent you. If you make the mistake of sending it back without their RMA they will not give you a refund for the product, even though they received it back. These long distance numbers that you must call for an RMA are either continually busy. Either that, or you end up holding for 20-30 minutes before some idiot salesperson comes on the line and tries to convince you to keep their product before they reluctantly agree to credit your card.

 

Reward Aisle's program requires you to participate in multiple offers on their site such as tooth whiteners, facial moisturizers, DVD clubs, sleep aids, etc. These offers are broken down into one of three different categories which they refer to as "gold," "silver," or "platinum" offers. As a customer, you must sign up for and fulfill all of the requirements of two of these offers in each category. Once you get started, their website provides you a link to a Reward Aisle page that details the offers you specifically signed up for and, according to them, which ones you have completed (or fulfilled). Make sure you write down or save this link to this page, because it is almost impossible to find again after you leave the page.

Once I had completely fulfilled the two offers in each category, I noticed that Reward Aisle then failed to credit me for two out of the six offers. The page they linked me to kept showing that I hadn't met program requirements, to receive the gift card, when I actually had. It wasn't at this point that I realized Reward Aisle provides no legitimate contact information or customer service. All you can do is click a link and send an email to an unknown email address and wait. Eventually I heard back from them regarding my inquiry about why they had not credited me for all six offers. Reward Aisle emailed me a fax number and asked me to fax proof that the offers in question were shown on my credit card.

Reward Aisle furthers their scam by simply not crediting your account with them for having fulfilled the offer(s), even though you credit card has been charged and you can prove it. When I sent an email to their mystery email address (because this is the ONLY way to contact these thieves) I eventually get a response by fax from Reward Aisle staff asking me to fax proof in the form of credit card statement copies showing the charges for the offers I had fulfilled. Once I faxed the information to them, they replied by fax with a form letter which continued to deny the gift card based on their continued assertion that two of the offers had not been completed.

For a second time, I faxed them a detailed cover letter with even more proof from the credit card company and their own website, which clearly indicated to them that I had done everything I was supposed to do, and was entitled to receive the gift card. I respectfully requested that they honor their internet offer, and provided telephone numbers and asked them to call me. At this point, Reward Aisle simply ignored any further correspondence or inquiries from me.

If you ever see any of these kinds of scams on the internet, don't make the mistake I made. I recommend looking for contact information in the form of a working telephone number (try calling it) and physical address for the company making the offer. If they aren't professional enough to provide simple contact information, you can bet they are not a reputable company that is going to make good on their offers. Nobody should be dealing with a “business” like this one. I'm extremely internet savvy and pick up on phishing right away. The fact that these losers managed to pull one over on me was very disappointing. Never again. Hopefully, you will heed my advice and not get drawn in by the same scam. Good luck!