Cpruitt
Richardson,#2UPDATE Employee
Fri, January 11, 2013
My name is Chris Pruitt. I am a Vice President at RGS Financial.
I appreciate your concern about the processing fee for online payments. We have tried to make this as transparant as possible. There is a disclaimer on the payment screen that states "Please Note: There is a fee of $9.00 associated with this payment type." The $9 is also shown on a line below the amount you enter for your payment, then added to the total payment amount below that.
I would be open to any feedback you'd be willing to give about how we can make our on line experience better.
Also, if you call me, I can probably have your online payment reversed if you'd rather mail it in. My phone number is 866-941-8600 ext. 2009. If you'd prefer, you can email me at [email protected].