- Report: #1439866
Complaint Review: Rhino Shield Chicago - Elmhurst Illionis
Reported By:
Benjamin Marion -
Chicago, Illinois, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Rhino Shield Chicago
747 N. Church Rd STE C1 Elmhurst, 60126 Illionis, United States
Web:
http://www.chicagorhinoshield.com
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Rhino Shield Chicago Bait and Switch Pricing Elmhurst Illionis
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First, check reviews for these guys on Yelp and Facebook. Clearly, many or even most of these 30-some Google "reviews" are clearly bogus--all written 2 years ago and most very generic.
Second, I have filed a Better Business Bureau complaint on this company due to dishonest, unscrupulous behavior and above all else, breach of contract. My story is long but I will include a condensed version to sum up my experiences with this company and it's inexcusable business practices. I know the product may seem appealing but I would urge you to take your business elsewhere. Those who run this franchise are nothing short of deceitful rip-off artists.
Please understand, I have formal, signed, written documentation to support everything I state below. The bottom line is that after the LEGALLY BINDING contract was signed by all parties, the "owners/managers" started trying to weasel more money out of me. When I refused, that is when these guys revealed their truly deceptive practices!
My BBB complaint ID is 12749460 (filed 3/21/2018) and reads as follows:
"In September of 2017, after calling Rhino Shield of Chicagoland, Anthony Boldrini Jr came to our house to provide a quote on a 25-year ceramic coating system (Rhino Shield Paint) to the trim, doors, etc. of our brick home. There was (and is) peeling/chipping paint on those areas of the home which were to be worked on. After the initial proposal was given at $10,645, (I have this proposal) and several phone conversations, a legally binding contract was signed for the work to be done for $11,045 (I have the contract, as well, signed 10/8/2017). [This work was to include the stripping of the areas to be painted] A week or two later, two men (claiming to be with Rhino Shield) showed up (unannounced) to my property to look at the work to be done. They said they thought maybe the contract-agreed-upon price was too low but they'd go back to the office and "figure it out." I received no communication. I called repeatedly but the managers/owners were always "out of the office" and never returned calls. Finally, I left a message stating that I would be going to the BBB. Almost immediately, I got a call from Anthony Boldrini Sr. He stated the work would be done (with warranty) but not all stripping would be done as originally stated in contract. I reluctantly agreed. He also stated that it was too late into the fall to begin work but it would be done first thing Spring of 2018. I told him to take the $3300 deposit but he said it wasn't necessary. Forward to March 2018, I tried contacting Tony Boldrini Sr two times with no response. Finally, I received a call back from a "manager" stating they wouldn't do the work that, on several occasions, was promised would be done. I stated at that point that I would be going to the BBB and hung up the phone. The people at Rhino Shield have lied, misled, avoided responsibility, placed blame on several of their own, and most importantly, have broken the contract (which again, I have in my possession). This has been incredibly frustrating and it should have never been allowed to happen."
2 Updates & Rebuttals
Ben
Chicago,Illinois,
United States
Rhino Shield Chicago Fake Online Reviews
#2Author of original report
Tue, May 22, 2018
As I mentioned previously all of Rhino Shield of Chicago's reviews are fake. All of those generic reviews have one thing in common they’ve all reviewed the same companies. Shady companies like Rhino Shield of Chicago buy fake reviews to come across as honest. The fact that you bought reviews makes you shady business. I plan on reporting you with Google so they can ban you idiots from their search engine.
All the real reviews for Rhino Shield Chicago can be found on page two of Google. Take a look for yourself Google “Rhino Shield Chicago Reviews” and see what comes up. They have negative reviews and unhappy customers from all across the country. Correction we wanted Rhino Shield on our home but after your idiot sales rep pissed us off and we started doing some research I wouldn’t put this Rhino Shield garbage on my house if you paid me $10,000.
h t t p s : / / r h i n o - s h i e l d . p i s s e d c o n s u m e r . c o m / r e v i e w . h t m l
RhinoShield
Elmhurst,Illinois,
United States
BBB threw out this unwarranted claim. No work was completed, no money charged. This is a social media libel attempt.
#3REBUTTAL Owner of company
Thu, May 17, 2018
This is a social media libel attempt. No money was taken from the customer, no work was performed. When it was realized that his substrate was not in an acceptable to state to take a coating like Rhino Shield, we informed him we can't do the work. He has since decided to go on a social media libel campaign since he wanted the product so badly but his home substrate had issues and it could not be applied.
Rhino Shield honors our agreements but when additional information is obtained that changes the scope of the project it is standard practice for contractors to either change the quotation or explain to the homeowner that this change affects the project outcome. In this case, we turned down the work. No work was performed and no money was taken from this individual. It was determined that the substrate had issues with it that would not allow the Rhino Shield coating to be applied at it's most effective bond and give them the full benefit of product and warranty. This was conveyed to the client and there was no out of pocket expense to them.
We understand they really wanted our product on their home and why they wanted it. Rhino Shield is the leader in exterior ceramic paint coatings in the US.
Rhino Shield of Chicago will not apply our proprietary coating if we deem that the substrate will not accept it well enough to hold to our high standards. If anyone has a question about this policy please call our office. In this case, he filed with the BBB and it was thrown out by the BBB lacking merit.
For a full copy of this you or to discuss it, anyone is welcome to call our office at (630) 984-4440 so you understand the circumstances.
Kind Regards, Rhino Shield of Chicago
