Complaint Review: Rhodes Furniture - Hazelwood Missouri

I'm an ex-employee of rhodes furniture, just wanted to share a story with all you people that cant get no satisfaction. I worked in the delivery department and handled most of the complaints from customer's from damaged furniture to damaged driveways and mail-boxes and interior of the home. John Doe purchased a sofa,chair,otto and chaise. He accepted the items upon delivery, but had one problem, to much furniture in the room. He and his wife could not decide whether to send the otto back or to keep it. the driver told the customer after being there for an hour while they decide, that if he decided not to keep the otto he could return it to the store. So the driver leaves, would'nt you know it after he leaves they decide not to keep the otto. So they show up at the store and told the store manager the drivers REFUSED to take it back. A week later the same two drivers go back to home,TOO EXCHANGE THE CHAISE. Upon arrival the driver calls me and wants to know why they were exchanging the chaise. I look in the customer service screen and it states the corner was torn. When the driver inspects the chaise he discover's about a two inch hole in the left front corner. It was obvious that an animal had done the damage. I told him not to exchange the item. The lady there at the residents did not speak english she was the mother inlaw. I get a phone call shortly after they leave from the customer who at was work. I explained to him that the damaged looked to be from a cat or dog, which would not be covered under the warranty. He was not happy. but these items were delivered less than two weeks earlier. He or his wife would have noticed this rip at that time, not after the drivers were gone. He ends up contacting the Regional Manager which in return contacted us and agreed that this was not covered under the warranty. They reach a comprimise, he agreed to pay $150 for the repair. I noticed that the item came in for shop repair, i then contacted customer service about the fee to repair the item had not been paid. This is about two months from the time of delivery that the item was brought in for repair, maybe he was hopeing that nobody would remember about the fee. So when he was contacted and told that the repair would not take place until he paid the fee, he again called the Regional Manager which reversed completely and told customer service to replace the item. this has happened numerous times over my fifteen years at rhodes. So i think you'll not find a better furniture retailer to do business with, they do care about their customer's(more than thier employee's) their motto is- THE CUSTOMER'S ALWAYS WRIGHT. CUSTOMER' MAKE YOU MONEY-EMPLOYEES COST YOU MONEY. BOTTOM LINE.......

i bought a sectional from rhodes. i can't even sit up straight in it. first service tech brought new cushions. bigger/better. all that did was cause you to sink further. so...they told me that was a contracted tech and wanted to send the stores tech. he told me i need new cushions. firmer/foam and that would resolve everything. i called customer service. stating i was not satisfied and wanted store credit. i'm told they are ordering new cores (and god knows what else) and will take my couch for a week. and that it needs new springs! and thats why you sink! funny the guy at my house mentioned nothing about this. springs shouldn't go bad after only 6months! it appears rhodes will do anything to "repair" the item. heck, i wouldn't be surprised if they put a piece of plywood down. bottom line. we can't let them get away with this any longer! there is....a difference between repairing and modification! i bought a sectional made by alan white, not rhodes repair rep. is he a furniture designer? NOT! it appears their is alot of us out here with the rhodes warranty. (or lack of) and i'm sure we can dig enough for a class action ... ....!