Gail
Richardson,#2Author of original report
Mon, April 11, 2005
When the mechanic handed me the bill, I was shocked that Richardson Car Care Danny Burgess 516 W. Arapaho Road Suite 110 Richardson, TX 75080 did not take responsibility for the two lug nuts flying off my car hitting my windshield, ultimately causing my wheel to rip away from the car. Because the two lug nuts that loosened from the shaking, defective axle were next to each other, the stress from the shaking axle and the loss of these two lug nuts caused the other two lug nuts to break away once there was nothing supporting the other side. The policemen at the scene, my brother and a plethora of mechanics have supported that the loose lug nuts side-by-side coming out that created enough stress on the two remaining lug nuts causing them to snap. As a company they are quite lucky that there was minimal damage and was able to move safely off the highway. As a company are also lucky that the wheel and tire bouncing across the highway did not cause another accident. Richardson Car Care returned my car to me unrepaired on July 2, 2004 after the fourth time it was in this facility for the same problem a defective driver side front axle, I was concerned that the Volkswagen in this condition was not safe. I suggested that Richardson Auto Car rent a car for me until you were able to finish the repairs to the car. The said no, no, no, we will make sure it is safe. I attempted to visit my mother the day the wheel (because Richardson Car Care said it was safe) and tire came off my car. Their tow truck broke down (what does this say about your facility) because the mechanic/driver had no idea how much gas was in the vehicle. Two things could have been done prior to the trip fill up before we drove 1 hour away or fix the gas gauge so you would know the gas level. I have SLE and it was over 100 degrees that day. I had to stay in the hot sun for over an hour and half. I was very sick the next 3 days. The car is no longer driveable. The extreme distress that the 6 weeks of faulty axles shook wiring out of connections, alignment is off and the left axle was NEVER repaired has been confirmed. I am no longer comfortable that Richardson Car Care continuing with any repair to the Volkswagen Passat. After taking the left axle and examining further, Richardson Car Care did not repair the axle but instead did another poor job of rebuilding what was already a problem and did not repair the damage done to the car properly. The fact is that I only authorized repair of the front left axle. The front left axle was never repaired. Since the repairs were falsified as well as unsatisfactory, I do expect full compensation of all payments made to Richardson Car Care for the recent attempt to repair the defect, under warranty axles as well as compensation to complete the repairs. I have only requested the replacement of the actual cost to me. At this time since I have not involved any legal assistance none of the loss of income or the flare of my Lupus has been requested. I have been unable to work full time due to the fact that your facility did not responsible repair my vehicle. The incident of the tow truck caused my Lupus to flare. I do not trust that you will be able to work on my car a 6th time because they could not repair my car in the 5 times that you had it in your facility. The amount I have requested is reasonable, as it does not even include the huge loss I have incurred financially or the my illness flaring. Again, I am shocked that they charged me for their error. I'm even more shocked that they falsified the repairs. Even more, I am shocked that they have not been forthright in reimbursement of this grave travesty. Richardson Car Care has ignored, stated that they would NOT reimburse me and told me specifically to sue them. I have repeatedly asked them to resolve this only to be ignored. I have no other recourse be to seek alternative action.