- Report: #1370728
Complaint Review: Ricoma - doral Florida
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Author Not Confirmed
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Ricoma
3450 NW 114th Ave doral, 33178 Florida, USA
Phone:
(305) 418-4421
Web:
https://www.ricoma.us/?gclid=CPDE15f5z9MCFYGBaQodPqEHVw
Categories:
Business Rating:
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Ricoma Ricoma distributer miami Ricoma machines are a rip off and their customer support is awful. doral Florida
DON’T BUY A RICOMA! I have had the worst experience with them. Our machine needed a whole new head after only 2 months of light use. We spent serval hours on the phone several times with technical support and could not resolve the issue. In the meantime, this machine ruined several items, and cost us a bunch to damage control and make the customer happy. Their technical support is AWFUL! And the management is even worse. They wanted me to send the machine head back so they could fix and send it back. However, we are a new embroidery company and I had several orders that had to get done so I told them I didn’t have time for this and they needed to send us a new head and then we would send the other one back. They agreed this could happen. 5 business days later and still no head. I called them to see what the deal was and they hadn’t even sent it!!! They said oh we had to “test” it to make sure it was good…..cause that really takes a whole week. Really, they just forgot to send it.
I asked them to overnight it because now I didn’t have time to wait for regular post. They agreed…..and sent us the wrong head! Now its Monday and I have a custom birthday order needed for a birthday shoot on Wednesday and several other orders that HAVE to go out on Wednesday. My embroidery machine had been down a full 2 ½ weeks. I talk to everyone again, tech support and vp of sales, they assure me they will get one out today and I will have it on Tuesday. I call back at 3pm to confirm it has been sent, and they assure me that I would have it tomorrow. The head of tech support calls me at 5:30 our time 6:30 theirs and tells me that they have been short staffed today and were trying to test my head and it would get out until tomorrow.
I explain that is *UNACCEPTABLE* and he is like oh well UPS is closed so we can’t send it out now because we spent 30 minutes on the phone like it’s my fault he can’t do his job. I can’t believe this guy still has a job. I have never had to deal with such incompetence. If he worked for me he would be looonng gone! So now I have several orders I have to refund and try to damage control, likely by giving them free stuff and will likely have some very unhappy customers.
Not to mention what the down time has cost me and the damage this has done to my fledging embroidery business. Not to mention their training is also awful, we could hardly even understand the lady who gave it has her accent was so thick, and every time we asked questions she would say ohh go watch the videos and half the time this would not resolve the issue. Bottom line is they don’t take care of their customers, their products are subpar, and they are unbelievably incompetent. Just don’t do it, you will save yourself a lot of money and stress.
2 Updates & Rebuttals
TXGirlBoss
Livingston,Texas,
United States
Ricoma is a RipOff
#2Consumer Comment
Fri, May 22, 2020
They are everything you have complained about and more. This company has "tried" to fix the promises they sold me on. They continually told me this machine would run Richardson 112's at 800-1000spm and I can get that machine to stitch any structured hat. The CEO likes to try and intimidate me and threaten me. They sold me on speed and quality and this machine can't perform. Piece of junk.
Ricoma really came through for us after all
#3Author of original report
Thu, May 11, 2017
Not only did the part arrive next day, they also flew in someone all the way from Flordia to come fix out machine! He was very professional and completely fixed our machine! He also spent alot of time with us and gave us several pointers! I can't say enough good things about him! Ricoma really came through and did us right in the end! I am a happy customer again!
