- Report: #348330
Complaint Review: Ridegear.com Ridegear Cyclegear.com Cyclegear - Internet
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Ridegear.com Ridegear Cyclegear.com Cyclegear
ridegear.com Internet, U.S.A.
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Ridegear.com, Ridegear, Cyclegear.com, Cyclegear This company charged my bank account a month after I cancelled my order!! Internet
These people are idiots!
I ordered an icon jacket for my husband from ridegear.com. I never got a confirmation number so I emailed them...a few days later, still no confirmation but I see that $200 is pending from my checking account. A couple days later, still no reply so I go and see if the order posted to my account and it hasn't....and it's not pending either.
So, back to emailing and calling...I never speak with a human being, I am only able to leave messages. But not one ridegear moron calls me back. I then email with the subject line "Cancel Order _____ (if there even is one)" thinking, I hope one of these idiots can read. Then a mysterious message on my answering machine....from a new idiot...but this one is from Cyclegear.com...weird. "
Icon is no longer making the jacket you ordered, but we have others so if you call me back at 1-800-blah-blah-blah we can get you set up." Cyclegear? Apparently these people are affiliated but I'm only thinking two things:
1). Great. I canceled my order anyway, you idiot.
2). Sh*t. Icon doesn't make the jacket my husband wanted anymore.
A quick google search finds the same jacket...in stock...for $30 less...at motorcyclesuperstore.com....the A-hole from cyclegear is a liar. I call the number on my caller ID (cyclegear) and it's a woman this time. I tell her that my calls/emails were never returned and I want to make sure the order was canceled. I ask her to make sure the order is canceled..she tells me she cannot but she can give me the number. I tell her that noone answers or returns calls from that number...but still there is nothing she can do. WTF? I cannot say it enough...IDIOTS!!!
I have a positive experience with motorcyclesuperstore and get my husband his jacket in no time and all is well, a month passes...then I get a hilarious email from ridegear.com. "your order has shipped, here's your tracking #".
Unbelievable! I check my account, sure enough they charged my account. I'm so pissed....I call ridegear and once again...I never get through.....then I remember their affiliation with the other idiots and call cyclegear.
Someone answers! Finally I can talk to a person. I explain the situation and he tells me when the jacket is delivered, I can just bring it to the nearest Cyclegear store. I tell him no. I'm not going to inconvenience myself for your mistake. He tells me to tell the ups guy to take it back, I tell him I won't be home, he tells me to leave a note.
I say okay, can I have your name? He says, "Brian".......dead silence. "Okay", I say, "Brian.... (waiting for a last name). "Oh, just Brian...Brian from Cyclegear.com..I'm the only one who works back here". Really, Brian, you're the only one who works back there..in customer service...wait...I actually believe you this time!
Now I wait for UPS to bring these idots back their crap...so my account can be credited. What an inconvenience these morons have been! Stay away!
Alexandra
Dothan, Alabama
U.S.A.
I ordered an icon jacket for my husband from ridegear.com. I never got a confirmation number so I emailed them...a few days later, still no confirmation but I see that $200 is pending from my checking account. A couple days later, still no reply so I go and see if the order posted to my account and it hasn't....and it's not pending either.
So, back to emailing and calling...I never speak with a human being, I am only able to leave messages. But not one ridegear moron calls me back. I then email with the subject line "Cancel Order _____ (if there even is one)" thinking, I hope one of these idiots can read. Then a mysterious message on my answering machine....from a new idiot...but this one is from Cyclegear.com...weird. "
Icon is no longer making the jacket you ordered, but we have others so if you call me back at 1-800-blah-blah-blah we can get you set up." Cyclegear? Apparently these people are affiliated but I'm only thinking two things:
1). Great. I canceled my order anyway, you idiot.
2). Sh*t. Icon doesn't make the jacket my husband wanted anymore.
A quick google search finds the same jacket...in stock...for $30 less...at motorcyclesuperstore.com....the A-hole from cyclegear is a liar. I call the number on my caller ID (cyclegear) and it's a woman this time. I tell her that my calls/emails were never returned and I want to make sure the order was canceled. I ask her to make sure the order is canceled..she tells me she cannot but she can give me the number. I tell her that noone answers or returns calls from that number...but still there is nothing she can do. WTF? I cannot say it enough...IDIOTS!!!
I have a positive experience with motorcyclesuperstore and get my husband his jacket in no time and all is well, a month passes...then I get a hilarious email from ridegear.com. "your order has shipped, here's your tracking #".
Unbelievable! I check my account, sure enough they charged my account. I'm so pissed....I call ridegear and once again...I never get through.....then I remember their affiliation with the other idiots and call cyclegear.
Someone answers! Finally I can talk to a person. I explain the situation and he tells me when the jacket is delivered, I can just bring it to the nearest Cyclegear store. I tell him no. I'm not going to inconvenience myself for your mistake. He tells me to tell the ups guy to take it back, I tell him I won't be home, he tells me to leave a note.
I say okay, can I have your name? He says, "Brian".......dead silence. "Okay", I say, "Brian.... (waiting for a last name). "Oh, just Brian...Brian from Cyclegear.com..I'm the only one who works back here". Really, Brian, you're the only one who works back there..in customer service...wait...I actually believe you this time!
Now I wait for UPS to bring these idots back their crap...so my account can be credited. What an inconvenience these morons have been! Stay away!
Alexandra
Dothan, Alabama
U.S.A.
1 Updates & Rebuttals
Brandon
Benicia,California,
U.S.A.
Cycle Gear is NOT RideGear
#2UPDATE Employee
Wed, July 16, 2008
I'm sorry that this didn't go smoothly. Unfortunately, RideGear sells products that we, Cycle Gear, don't typically stock. That creates some wrinkles in the fulfillment process, especially if the items are closeouts. To clarify: RideGear has had fulfillment issues and we (Cycle Gear) signed a contract to process and ship RideGear orders through July 4th. We don't own them and they don't own us - there's no business relationship at all beyond the now-concluded fulfillment contract. We simply received orders from RideGear and processed them as well as we could. A major difference is that we (Cycle Gear) stock at least 50% of what we sell in one of our two warehouses, and we occasionally ship from one of our 99 stores. We have a crew checking availability on everything on the site every week. What you see on www.cyclegear.com is our best, most current information, and we can ship it quickly. Looking into the order history, I see that your original order was cancelled. However, a second order, this one also with a RideGear order number, was placed on 6/10 and passed to Cycle Gear. I honestly don't know why a second order came to us if you didn't place it, and I don't know why our vendor told us the jacket was discontinued the first time and was able to supply it the second time. I hope this reply helps you to understand the Cycle Gear cares and is responsive, even if we do make mistakes at times. We called you when we couldn't get the jacket, gave you the best information that we had at the time and offered options, and answered the phone when you called. I assure you that if you order from Cycle Gear in the future, we'll have the items more readily available and you'll have a much better experience. Please let me know what else I can do for you. Thanks, Brandon [email protected] Ride Safe! 1-800-CYCLEGEAR www.cyclegear.com
