- Report: #923574
Complaint Review: Ridgid Tools - Internet
Reported By:
TVoots -
Dallas, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ridgid Tools
Internet, United States of America
Phone:
Web:
http://www.ridgid.com/
Categories:
Business Rating:
(0)
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Ridgid Tools Home Depot They lied about lifetime warranty Internet
I bought a cordless power drill from Home Depot and was sold when they told me it had a lifetime warranty on the batteries. It was a great tool. I sent in the registration and they lost it. Now they refuse to stand behind their product. Their name is all over it. Home Depot played dumb and Ridgid thinks they are cleaver by saying it was not registered. I am not convinced they looked.
Both Home Depot and Ridgid lied. When I bought it I was told just bring the bad battery back to the store and they would give me a new one. When the time came they cheated. Do not buy this product and do not trust either company. Below is their response to my inquiry.
SUBJECT: Service agreement questions
MODEL NUMBER: G0646378630
SERIAL NUMBER: G0646378630
Sent by Unknown 01:58PM on August 07, 2012:
Hi,
Thanks for taking the time to respond. Although it is not an acceptable response it was better than Home Depot.
I am sorry to inform you I may never buy your products in the future. I will also make it a point to post many bad comments about your company on the internet.
I know you and your company feel I was fully informed I disagree and feel you took the cheapest way out. So much for a lifetime warranty. I know when I have been screwed and mislead. And will make it a point share my experience with many people Sears is better and easier to work with as they stand behind what they sell instead of paper work and legalities.
You are in a position to avoid the warranty based on what you think was a technicality. I believe I did register it. So I am in a position to make sure I never buy your products again and make sure I publicly tell my side of the story.
It is a shame as I did like the product but now I dislike the vendor. I hope your sales decrease and you all loose your jobs to China.
SUBJECT: Email: Home Depot Bad support Sent by Customer Service 01:11PM on August 07, 2012:
UNKNOWN
From 2004-present, the items are required to be registered with a copy of the receipt mailed to Ridgid within 90 days of the purchase date. If not, the tools have only a 3 yr warranty with the receipt or by the serial number on the tools. No exceptions will be made for those that did not meet the 90 day requirement. The requirements are printed on the warranty form in the box and the online registration form. If the requirements are not met by the customer, the tools will not have the
lsa.
Best regards,
Tim Beasley
One World Technologies, Inc.
Sent by Unknown 10:40PM on August 06, 2012:
Hi,
I bought a R840011 drill from Home Depot. I have used it many times with no issues. I bought it from Home Depot when they convinced me how good the Warranty was and that it had the Lifetime battery Warranty. It was a kit with two batteries and a power screw driver. I have been very happy until now. The SN is G0646 378630
Home Depot does not want to replace the battery since they said it should have some kind of sticker on it. Why did both companies sell me improperly marked product? Now the 2nd battery has gone bad rendering your product useless. both 18 volt batteries are dead.
Why did they lie to me?
They can have the old batteries. I just want proper coverage based on what I was told at purchase.
Why would I by new batteries or another one of your products if the Warranties are not bonafide?
Can you help?
Terry Voots
US
Both Home Depot and Ridgid lied. When I bought it I was told just bring the bad battery back to the store and they would give me a new one. When the time came they cheated. Do not buy this product and do not trust either company. Below is their response to my inquiry.
SUBJECT: Service agreement questions
MODEL NUMBER: G0646378630
SERIAL NUMBER: G0646378630
Sent by Unknown 01:58PM on August 07, 2012:
Hi,
Thanks for taking the time to respond. Although it is not an acceptable response it was better than Home Depot.
I am sorry to inform you I may never buy your products in the future. I will also make it a point to post many bad comments about your company on the internet.
I know you and your company feel I was fully informed I disagree and feel you took the cheapest way out. So much for a lifetime warranty. I know when I have been screwed and mislead. And will make it a point share my experience with many people Sears is better and easier to work with as they stand behind what they sell instead of paper work and legalities.
You are in a position to avoid the warranty based on what you think was a technicality. I believe I did register it. So I am in a position to make sure I never buy your products again and make sure I publicly tell my side of the story.
It is a shame as I did like the product but now I dislike the vendor. I hope your sales decrease and you all loose your jobs to China.
SUBJECT: Email: Home Depot Bad support Sent by Customer Service 01:11PM on August 07, 2012:
UNKNOWN
From 2004-present, the items are required to be registered with a copy of the receipt mailed to Ridgid within 90 days of the purchase date. If not, the tools have only a 3 yr warranty with the receipt or by the serial number on the tools. No exceptions will be made for those that did not meet the 90 day requirement. The requirements are printed on the warranty form in the box and the online registration form. If the requirements are not met by the customer, the tools will not have the
lsa.
Best regards,
Tim Beasley
One World Technologies, Inc.
Sent by Unknown 10:40PM on August 06, 2012:
Hi,
I bought a R840011 drill from Home Depot. I have used it many times with no issues. I bought it from Home Depot when they convinced me how good the Warranty was and that it had the Lifetime battery Warranty. It was a kit with two batteries and a power screw driver. I have been very happy until now. The SN is G0646 378630
Home Depot does not want to replace the battery since they said it should have some kind of sticker on it. Why did both companies sell me improperly marked product? Now the 2nd battery has gone bad rendering your product useless. both 18 volt batteries are dead.
Why did they lie to me?
They can have the old batteries. I just want proper coverage based on what I was told at purchase.
Why would I by new batteries or another one of your products if the Warranties are not bonafide?
Can you help?
Terry Voots
US
