- Report: #497159
Complaint Review: RingCentral.com - Internet Internet
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RingCentral.com
www.ringcentral.com Internet, 94404 Internet, United States of America
Phone:
6504724100
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RingCentral.com Shut off ALL of my clients accounts without notice or ability to resolve Internet
I'm a technical consultant. I have a number of clients that I have referred to RingCentral that I have assisted getting setup and associated with their websites. A problem occurred with one client's credit card and because I provided technical services (they track access), they shut down ALL the phone numbers on all of my clients without notice or any willingness to turn the accounts back on until their terms were met.
My client's credit card was stolen. American Express issued a chargeback for this month's service incorrectly. As the technical consultant on the service, I got the e-mail in my box on Friday. I spoke with my client and he explained what happened. I was not anywhere I could deal with the issue until late Friday afternoon. By the time I was able to look at correcting the problem (I was going to log in an add a new card to the account), RingCentral had associated all of my clients' accounts and shut them off as "Fraud."
I'm not going to into the litany of excuses I heard about why they have this policy.
My company is responsible for 2 accounts for non-profit organizations I work with. One is in the middle of their major fundraiser and this weekend was a major push. Both of these accounts have been in place for well over a year - and, in fact, one was charged to my credit card yesterday. Of course, these were included in the accounts that were shut off.
No email notice or phone calls were made before RingCentral shut all these accounts off. Other than notice of the chargeback that was sent earlier in the day that had no sense of urgency in the body, no attempt was made to contact anyone associated with any of the accounts prior to shutting them off late on a Friday.
After getting them on the phone and continually being told there was nothing anyone could do unless I "went to a kinkos" and faxed them a copy of my drivers license and credit card. They said I should go to kinkos because I was not anywhere where I could send them a copy of anything.
Even though every person I spoke with agreed that it was not right - especially since there was no notice provided, each and every one - including their manager "Joe", refused to turn the service back on for all of my other clients' accounts that were paid while I work to resolve the issue they had with that particular one.
By the way, we're not talking a large number of accounts - less than 10. It's not like they were at risk of losing the company over this (although that's what Joe said would happen if he turned the service back on while we resolved this). Joe said for all he knew I was going to turn around and run up thousands of dollars in charges for their phone service. My customer history was irrelevant - as was the fact that I was referring them business.
So if you're a consultant and you assist your clients in bringing up services through RingCentral - beware this company. If a problem occurs on any one of the accounts you work with, every single one of the accounts you touch can be disconnected without notice unless you are willing to respond to what I can only call an extortion attempt to take personal responsibility.
