- Report: #948401
Complaint Review: RMA Legal Network - Holbrook New York
Reported By:
disgusted -
Clearwater, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
RMA Legal Network
4250 Vets Highway, Suite 2010W Holbrook, 11741 New York, United States of America
Phone:
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
RMA Legal Network Tokk money and provided no service and no response to my attempts to contact them Holbrook , New York
I sent the following to them and have repeated to attempt to contact them to try to get my money back. thing!
August 27, 2012
RMA Legal Network
Fax #631-350-7093
TO WHOM IT MAY CONCERN:
After initially speaking with your representative in late June, and have 2 EFT payments of $1144.00 processed to your organization; I still have no contact information from anyone who has been allegedly assigned to my file.
I originally spoke with Blake Cook and Neil Dumatol at 1-800-208-3495, in late June. They advised me at that time that my case would be assigned to a team to work with me toward a home loan modification with my bank (Bank of America). I was advised that within a week of speaking with them, I would receive a compliance call the following week. Shortly after that compliance call, I would be receiving a call from someone who would be a part of a team assigned to me.
After multiple calls to Blake and Neil, I finally received a compliance call in Mid-July weeks after I was told I would receive this call. I continued to get documents/correspondence from my lender and would forward these to Blake as I had no other contact person. Neil did suggest that I call the customer service number 1-866-952-9020 and dial ext. 0 for a live person. Upon multiple calls to this number and leaving multiple/detailed messages I have still never been advised who my contact person(s) is. Last week I received an offer from my bank. I called Neil who advised he would have someone call me immediately after I explained to him my multiple attempts to call someone and still, in late August, I have no contact information. The offer from the bank is a result of MY initiating the process of filing for consideration of a modification many months before even considering looking for assistance from a third source NOT a result of any work your organization did on my behalf. Becoming more concerned about this agreement, I contacted my regions Community Development Corporation (not for profit government organization). I was quickly assigned a contact person and have spoken with her multiple times all within 30 days of applying with the program for assistance in retaining my home. I gave the organization information about my agreement with your company. The advised me this was a FRAUD and that I should quickly terminate the final draft payment scheduled for August 5th, which I have done. I am writing this letter to advise you I am severing my agreement with you as I have given 2 payments of $1144.00 each and have received no service, no contacts even after multiple months of frustrating attempts to contact someone to assist me.
It has been over 3 months since the initial contact was made to your organization. Your representatives gave deadlines for me to follow as well as expected deadlines to make a relationship with a team to assist me. I have received NO SERVICES from your organization. I am also notifying you (via this letter) as well as my bank holding my mortgage, that I am rescinding the authorization I signed for you to communicate with my Bank about my mortgage account.
Finally, I am demanding a refund of all monies you have received for promised services I have not received as promised to me by making the payments. The total I have paid to you and expect refunded to me totals $2288 plus a $35 stop payment fee for the September payment, which equals $2323.
I am disappointed and disgusted by the dishonesty of your organization to take advantage of individuals in already difficult situations.
August 27, 2012
RMA Legal Network
Fax #631-350-7093
TO WHOM IT MAY CONCERN:
After initially speaking with your representative in late June, and have 2 EFT payments of $1144.00 processed to your organization; I still have no contact information from anyone who has been allegedly assigned to my file.
I originally spoke with Blake Cook and Neil Dumatol at 1-800-208-3495, in late June. They advised me at that time that my case would be assigned to a team to work with me toward a home loan modification with my bank (Bank of America). I was advised that within a week of speaking with them, I would receive a compliance call the following week. Shortly after that compliance call, I would be receiving a call from someone who would be a part of a team assigned to me.
After multiple calls to Blake and Neil, I finally received a compliance call in Mid-July weeks after I was told I would receive this call. I continued to get documents/correspondence from my lender and would forward these to Blake as I had no other contact person. Neil did suggest that I call the customer service number 1-866-952-9020 and dial ext. 0 for a live person. Upon multiple calls to this number and leaving multiple/detailed messages I have still never been advised who my contact person(s) is. Last week I received an offer from my bank. I called Neil who advised he would have someone call me immediately after I explained to him my multiple attempts to call someone and still, in late August, I have no contact information. The offer from the bank is a result of MY initiating the process of filing for consideration of a modification many months before even considering looking for assistance from a third source NOT a result of any work your organization did on my behalf. Becoming more concerned about this agreement, I contacted my regions Community Development Corporation (not for profit government organization). I was quickly assigned a contact person and have spoken with her multiple times all within 30 days of applying with the program for assistance in retaining my home. I gave the organization information about my agreement with your company. The advised me this was a FRAUD and that I should quickly terminate the final draft payment scheduled for August 5th, which I have done. I am writing this letter to advise you I am severing my agreement with you as I have given 2 payments of $1144.00 each and have received no service, no contacts even after multiple months of frustrating attempts to contact someone to assist me.
It has been over 3 months since the initial contact was made to your organization. Your representatives gave deadlines for me to follow as well as expected deadlines to make a relationship with a team to assist me. I have received NO SERVICES from your organization. I am also notifying you (via this letter) as well as my bank holding my mortgage, that I am rescinding the authorization I signed for you to communicate with my Bank about my mortgage account.
Finally, I am demanding a refund of all monies you have received for promised services I have not received as promised to me by making the payments. The total I have paid to you and expect refunded to me totals $2288 plus a $35 stop payment fee for the September payment, which equals $2323.
I am disappointed and disgusted by the dishonesty of your organization to take advantage of individuals in already difficult situations.
